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About

MaineHealth Franklin Hospital (Farmington, ME) is a nonprofit, full-service Critical Access Hospital with 25 beds and about 132 employees. As part of the MaineHealth system, it operates under Franklin Community Health Network (FCHN), a nonprofit network focused on high-quality, cost-effective, patient- and family-centered care. Key details: - Location: Farmington, Maine; 111 Franklin Health Commons, Farmington, ME 04938 (HQ) - Type: Nonprofit, private ownership; Part of MaineHealth - Services: Primary care and a broad community health network including physician practices, specialty care, and community services - Safety/quality: FCHN has a strong Leapfrog Safety Score (Top Rural and Community Hospital 2021) - Contacts: Main phone numbers 207-778-6031 and 800-398-6031 - Website: mainehealth.org/mainehealth-franklin-hospital If you’re seeking primary care options, this hospital network offers primary care clinics in Farmington as part of its integrated care system.

Clinic Type

Family Medicine

Address

131 Franklin Health Commons Farmington, ME 04938; 111 Franklin Health Commons Farmington, ME 04938; 21 Main St. Livermore Falls, ME 04254

Phone

207-860-4090; 207-778-3326; 207-897-6601

Email

Michael.Senecal@mainehealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Emergency Care

In case of life-threatening emergencies, call 911

Services Offered

  • Primary care
  • Family medicine
  • Internal medicine
  • Pediatrics
  • Preventive care
  • Chronic disease management
  • Behavioral health integration
  • Same-day appointments
  • Expanded office hours
  • 24/7 provider access
  • On-site LCSWs
  • Patient-centered medical home (PCMH)
  • Shared decision making

Team

  • MaineHealth Primary Care - Family Medicine — Clinic

Insurance & Payment

  • Medicare
  • Medicaid
  • Private Insurance
  • MaineHealth Insurance

Insurance, Self-pay, Medicare/Medicaid accepted, MedAccess for prescription costs

Languages Spoken

  • English

Current Offers

Accepting new patients

FAQs

What services are offered at MaineHealth Primary Care - Family Medicine?

Family medicine for general preventive and primary care for people of all ages, with access to pediatric, internal medicine, and family medicine providers; emphasis on preventive care and managing chronic conditions; same-day appointments and 24/7 provider access may be available.

Appointment Policy

If you are unable to make your appointment, 24-hour advance notice is appreciated whenever possible.

How to find a health care provider

Find a health care provider: 1-800-450-2075

Awards & Accreditations

  • PCMH-certified (Patient-Centered Medical Home)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • CMS/HCAHPS: 3 out of 5 stars (based on HCAHPS data) (279 surveys completed)
  • Vivian Health: 4.6 out of 5 stars (14 reviews)
  • Google (cited by HospitalsAndClinics.net): 4.2 out of 5 stars

Patients praise

  • Staff described as warm, caring, friendly, and knowledgeable by some patients
  • Positive experiences in the emergency department for some patients
  • General satisfaction with clinical care for routine visits

Common complaints

  • Long wait times in the emergency department
  • Concerns regarding staff communication (nurses and doctors)
  • Hospital environment noise levels at night
  • Historical patient safety concerns, including infection rates and surgical complications (noted in older reports)
  • Process inefficiencies in registration and administrative tasks

"Every time my wife or I come here, they have taken such great care of us! Wether emergency or routine, these folks are all very warm, caring, friendly and most importantly, knowledgeable!"

MyHospitalNow.com patient testimonial

"They are the slowest medical staff I have ever experienced. ... Unless you want to wait for minimal treatment and horrendous service then do not waste your time at this hospital."

MedicalRecords.com patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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