Primary Care at Federal Way - UW Medicine
Family Medicine • Federal Way, WA
Clinic Type
Family Medicine
Address
32018 23rd Ave. S., Federal Way, WA 98003
Phone
(unknown)
adasitecoorduwmcnw@uw.edu
Opening Hours
Mon-Fri 7:00 am - 6:00 pm; Tue 7:00 am - 5:00 pm; Wed 8:00 am - 5:00 pm; Thu 7:00 am - 6:00 pm; Fri 7:00 am - 5:00 pm; Sat 8:00 am - 4:00 pm; Sun Closed
Telehealth
Available
Emergency Care
If symptoms worsen or medical emergency, call 911 or go to nearest emergency room.
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
UW Medicine accepts most major insurance plans. All patients should verify their insurance coverage before completing a visit.
Insurance, Self-pay
Languages Spoken
FAQs
What services are available at this location?
See Services available at this location include: Acute illness and injury; Behavioral healthcare; COVID-19 vaccine; Children's care; Chronic disease management; Diet and nutrition; Digital X-ray services; Family medicine; Family planning; Geriatric medicine; Immunizations; Integrated behavioral health; Internal medicine; On-site laboratory; Patient education and support resources; Preventive medicine; Preventive screenings; Primary care; Pulmonary function testing; Routine diabetes care; Sleep medicine; Women's health.
Is my insurance accepted?
UW Medicine accepts most major insurance plans. All patients should verify their insurance coverage before completing a visit.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google): 3.3 out of 5 stars (34 reviews)
- Checkbook.org (Puget Sound Consumers' Checkbook): Service ratings reported as % “superior” for promptness/responsiveness and other categories (no star rating shown in snippet) (1 rating)
- Yelp: Not provided in available snippet (Not provided in available snippet)
Patients praise
- Some patients report satisfaction with staff professionalism and compassionate care (provider review consensus)
- Some patients highlight low wait times and attentive care (provider review consensus)
- Some patients mention quick service and improvements made recently (provider review consensus)
Common complaints
- Low rating and multiple complaints reported on Birdeye/Google, including issues with not ordering requested labs and not acting on prior authorization requests
- Yelp snippet includes complaints about worst customer service and issues at the reception desk
"“Brian Lam, DO has consistently not ordered labs I requested even after verbally confirming he would order them.”"
— Birdeye review snippet"“I have been waiting for a reply or action on our prior authorization for medication for a full month now.”"
— Birdeye review snippet"“...the lady at the reception desk freaked ...” (complaint about reception/customer service)"
— Yelp review snippetSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Lauren Haggerty, MD - Federal Way, WA - Internal Medicine Physician | Doctor.com — Aug 29, 2025
- Dr. Victoria M. Mead - Family Medicine Doctor in Federal Way, WA — May 14, 2026
- Dorothy F. Diaz, NP - Nurse Practitioner in Federal Way, WA — May 14, 2026
- Dr. Justin Ellis, MD - Psychiatrist in Federal Way, WA — May 14, 2026
- Dr. Di Zhao, MD - Nephrologist in Federal Way, WA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Federal Way
Franciscan Medical Clinic – Federal Way (VMFH Federal Way) - What it is: A medical practice located in Federal Way, WA, operating as part of the VMFH (Virginia Mason Franciscan Health) network. - Location: Federal Way, Washington. - Relationship: Associated with St. Francis Hospital of Federal Way, a VMFH-affiliated facility. - Key details: - Part of a broader Franciscan Health system; provides outpatient/clinical services under VMFH. - St. Francis Hospital of Federal Way is a small practice with about 17 employees, founded in 1987, and led in medical direction by Kenneth Nwosu (Spine Surgery). - Notable context: The page focuses on the hospital/practice organization within the VMFH network rather than individual clinic services or specialties.
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