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Clinic Type

Pediatrics

Address

710 S 348th St, Ste B, Federal Way, WA 98003

Phone

(206) 395-6049, (425) 243-2293, (425) 298-6679, (206) 653-7580

Email

hr@ccmedical.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available with steps to schedule via MyChart or by phone; remote telehealth visits for acute illnesses and various specialties

Services Offered

  • Pediatric primary care
  • Chronic disease management
  • Immunizations
  • Well-child visits
  • Telehealth
  • Walk-in sick visits (for established patients)
  • 24/7 on-call providers
  • Nutrition and behavioral health (telehealth)
  • Mental health support (telehealth)
  • Specialty care (cardiology, endocrinology, gastroenterology, neurology, oncology, orthopedics, pulmonology)
  • General pediatric consultations

Team

  • Board-certified pediatricians and mid-level providers — Medical team

Insurance & Payment

Telehealth payments, In-person payments, MyChart Portal payments (billing)

Languages Spoken

FAQs

What telehealth services are offered?

Telehealth services include virtual visits to diagnose and manage acute illnesses, remote sessions for dietary guidance and behavioral health, and mental health consultations.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: Generally positive sentiment in collected reviews, though individual experiences vary significantly (72 reviews (as of source capture))
  • Yelp: Mixed/Not explicitly averaged, but includes both highly positive and critical feedback

Patients praise

  • Dr. Cheng is described as attentive, knowledgeable, and professional by some patients
  • Long-term patients express satisfaction with the care provided to their children
  • Friendly staff mentioned in positive reviews

Common complaints

  • Issues with office policies regarding appointment rescheduling for minor tardiness
  • Long wait times for appointments
  • Complaints about bedside manner or communication style of Dr. Cheng, specifically relating to concerns about infant health and prescription policies

"I really like dr. Cheng. But most of times I wait to see my Doctor around 10-40mins. Today I’m 6 mins late and they said have to reschedule and cancel my appointment which makes me and my kids really uncomfortable."

LocalityBiz User Review

"Took my son in for his 1 week appointment and basically got told I was starving my kid... Made me cry in the parking lot so I immediately made an appointment at North Seattle Peds to get a second opinion."

LocalityBiz User Review

"Excellent staff including the Dr Cheng... He is very attentive, knowledgeable, professional, friendly, and respectful to patients!"

Yelp User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Summary: - Mary Bridge Children’s Hospital is a nonprofit pediatric health system based in Tacoma, WA, with 4 office locations in the United States. It specializes in advanced pediatric care (from open-heart surgery to cancer and diabetes) and works with local pediatricians to coordinate care. - It emphasizes family-centered, child-friendly care and provides facilities and equipment not typically available in many communities. - The hospital is part of a broader pediatric health network, employing around 365 people, and is the only pediatric hospital in South Sound focused on children’s special health needs. - Contact/locations: HQ at 305 S L St, Tacoma, WA 98405; other offices include 422 Lilly Rd NE, Olympia, WA 98506, and 317 Martin Luther King Jr Way, Tacoma, WA 98403. Phone: 800-552-1419 or main numbers listed. Note: The page lists Mary Bridge as the pediatric hospital in the region; it does not appear to be part of Pediatrics Northwest directly. For Federal Way-specific services, verify whether Mary Bridge operates a dedicated Federal Way clinic or if services are provided nearby via partnerships with local pediatric providers. If you’re seeking Pediatrics Northwest in Federal Way specifically, you may want to check their site or calls for exact location and affiliation.

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