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About

Summary: Franciscan Medical Clinic – Federal Way is part of the VMFH (Virginia Mason Franciscan Health) system and operates as a medical practice in Federal Way, Washington. The facility, founded in 1987, employs about 17 staff and includes roles such as a Medical Director for Spine Surgery (Kenneth Nwosu). It serves the United States market, with a focus on medical services across departments including Medical, Education, HR, and Operations. VMFH groups St. Francis Hospital of Federal Way within its network of healthcare facilities in the region. Key details: - Type: Medical Practices / St. Francis Hospital of Federal Way (within VMFH) - Location: Federal Way, Washington - Founded: 1987 - Employees: ~17 - Notable leadership: Kenneth Nwosu, Medical Director for Spine Surgery - Website: vmfh.org/our-hospitals/st-francis-hospital - Part of: Virginia Mason Franciscan Health (VMFH) system If you’re specifically looking for services at Franciscan Medical Clinic in Federal Way, you may want to visit the VMFH page or contact the hospital directly for details on clinics, spine surgery services, and appointment options.

Clinic Type

Primary Care

Address

34515 NINTH AVE S, Federal Way, Washington 98003, us

Phone

800-276-8807

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • In-person and virtual care
  • Urgent care
  • Walk-in care
  • Primary care clinic services (related)

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vivian Health: 4.0/5.0 (6 reviews)
  • Puget Sound Consumers' Checkbook: Not specified (various metrics reported) (9 ratings)
  • WA Healthcare Compare: 2 stars out of 3

Patients praise

  • Many providers are highly regarded for being attentive, professional, knowledgeable, and caring
  • Patients appreciate providers who take time to listen and explain treatments clearly
  • Some long-term patients report consistent positive experiences with the staff and doctors over many years
  • Ease of navigation and professional atmosphere at the facility

Common complaints

  • High call volumes and long wait times on the phone
  • Administrative challenges and lack of staff organization
  • Reports of systemic issues or negative experiences, including isolated serious claims of discrimination
  • Feeling that the management focus on efficiency may detract from personalized care or lead to excessive referrals

"NP Thomas is the best. She's been my mother's provider since 2015. I went to an appointment with her and was so impressed I changed my insurance to something they accepted just so I could see NP Thomas."

Loc8NearMe Review

"Dr, khan is a very thorough doctor and is very efficient in his diagnostic determinations he is clean and friendly and very concerned about his patients."

Doctor.com Review

"Experiencing high call volumes & long waits on phone/in VM clinics. We apologize for the delays."

VMFH Official Website

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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HealthPoint Federal Way Clinic is part of a 25-clinic network in the United States. The Federal Way location is listed among multiple Washington offices (including Federal Way, Tukwila, Renton, Seattle, Auburn). The site highlights a recent community/design event at the HealthPoint Federal Way clinic and notes use of the HealthPoint Lean Management System. If you’re looking for the Federal Way clinic specifically, you’ll find the address listed in the Federal Way area and related nearby HealthPoint offices in the Seattle-Tacoma region.

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