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Clinic Type

Urgent Care

Address

32018 23rd Ave. S., Federal Way, WA 98003

Phone

206.520.1799 (fax)

Email

adasitecoorduwmcnw@uw.edu

Opening Hours

Monday 10:00 am – 8:00 pm; Tuesday 10:00 am – 8:00 pm; Wednesday 10:00 am – 8:00 pm; Thursday 10:00 am – 8:00 pm; Friday 10:00 am – 8:00 pm; Saturday 8:00 am – 6:00 pm; Sunday 8:00 am – 6:00 pm

Telehealth

day virtual care (same-day primary care/urgent care)

Emergency Care

Emergency Departments open 24/7; call 911 for life-threatening emergencies

Services Offered

  • Urgent Care
  • Same-day Urgent Care
  • Walk-in care
  • Primary care (implied)
  • Minor illnesses and injuries care

Team

  • UW Medicine Primary & Urgent Care at Federal Way — Facility

Insurance & Payment

Languages Spoken

FAQs

Is my insurance accepted?

UW Medicine accepts most major insurance plans. All patients should verify their insurance coverage before completing a visit.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • BestProsInTown / General aggregation: Generally favorable (often cited as positive in aggregate) (Approximately 121 reviews on some platforms)
  • Birdeye (specifically referencing Primary Care): 3.3/5 (34 reviews)

Patients praise

  • Friendly, professional, and compassionate staff
  • Efficient lab services with skilled phlebotomists
  • Thorough and down-to-earth medical providers
  • Smooth check-in processes mentioned by several patients

Common complaints

  • Challenges with scheduling appointments
  • Complaints regarding administrative staff and customer service at the front desk
  • Specific concerns about a provider's communication regarding lab work and medication authorizations

"Today was the best experience here ever. All the staff, including the security guard were so nice! The nurse who saw me was so sweet and calming. The doctor was so down to earth and thorough."

Patient review via online platform

"Brian Lam, DO has consistently not ordered labs I requested even after verbally confirming he would order them. He has consistently ignored reading and going over my labs and reports..."

Patient review via Birdeye

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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