Community Health Connections: CHC
Mental Health/Behavioral Health • Fitchburg, MA • Since 2002 • Multiple locations locations
About
Community Health Connections (CHC) is a nonprofit Federally Qualified Health Center based in Fitchburg, MA, established in 2002. It operates across eight offices in North Central Massachusetts (Fitchburg, Gardner, Leominster) and provides comprehensive, low-cost care regardless of income or insurance. Services include urgent and primary care for adults and children, preventive and restorative dental care (including oral surgery), behavioral health, substance use disorder treatment, optometry and eyewear, nutrition counseling, podiatry, acupuncture, and specialty services like TMS and Spravato clinics. CHC emphasizes mission-driven, accessible care and serves 36 communities in the region. Headquarters: 326 Nichols Road, Fitchburg, MA 01420. Main phone: 978-878-8100. Founded 2002; nonprofit with multiple sites and a staff of about 123.
Clinic Type
Mental Health/Behavioral Health
Address
326 Nichols Road, Fitchburg, Massachusetts 01420, US
Phone
978-878-8100
dsantiago@chcfhc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
https://chcfhc.org/Telehealth
Emergency Care
nearest Hospital Emergency Room or call 911 in case of emergency
Services Offered
Technology & Equipment
Insurance & Payment
—
Languages Spoken
FAQs
Sick? CHC offers same day sick appointments for our medical patients. Call 978-878-8100
This line is used for scheduling and clinical advice; after hours call 978-878-8100 for medical questions or 911 in emergencies.
Need a new Primary Care Provider? Immediate new patient openings at South Gardner & Greater Gardner CHC. Call Now
Please contact the South Gardner or Greater Gardner CHC locations for new patient openings.
Social Media
Photos
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What Patients Say
Overall sentiment across review platforms: negative
- OpenGovNY: 3.4/5
- Recovery.com: 3.1/5 (152)
- Recovered.org: 3.66/5
Patients praise
- Modern facilities (though some reviewers suggest this doesn't improve the service experience)
Common complaints
- Difficulty reaching the office via phone, including long wait times and unresponsive staff
- Challenges with appointment scheduling and rescheduling policies
- Perceived decline in quality of service over time
- Staff appearing unhelpful or unprofessional during check-in processes
"The NEW way they answer the phone leaves you hanging on for more time that it would take to drive there. Trying to make contact with someone is near impossible. In ANY Department."
— OpenGovNY (Reviewer C Muise)"Expect the run-around. Office is near-impossible to find, once inside the building. Worker was as helpful as she could be, which was a level 2, on the 0-10 scale."
— LocalityBiz (Reviewer slick slack)"Truly horrible, can't get in touch for a refill, they don't respond to the pharmacy, told me during a appointment once my time was up and I had to leave."
— Yelp (Reviewer)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- UMass Memorial Health plans to lay off 78 Community Healthlink workers - AOL — May 4, 2026
- YMCA of Dane County to build new facility in Fitchburg that will include Access Community Health Centers’ primary clinic | Madison365 — Jun 23, 2026
- YMCA of Dane County to build $58M facility in Fitchburg with health clinic | News | wkow.com — Jun 23, 2026
- Pharmacist-Forward Primary Care - School of Pharmacy — Dec 4, 2025
- Community Healthlink set to close permanently, president's memo says — Apr 21, 2026
Information sourced from the clinic's website as of July 11, 2026.
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