Pediatrics West – Comprehensive Pediatric Care
Pediatrics • Fitchburg, MA • 3 Locations locations
About
Pediatrics West is a private, independent pediatric practice offering comprehensive primary care for patients from birth through college. It operates 6 offices across Massachusetts (including Fitchburg as part of the Groton/Fitchburg area) and is headquartered in Westford. Services include well visits, immunizations, developmental screenings, vision testing, sick visits, lactation consulting, allergy & asthma care, sleep and ADHD-related services, athletic injuries, acne management, and preventive gynecological care (including contraception and STI testing). The practice emphasizes high-quality primary care with a multi-location footprint and recently highlighted patient experience recognition for the Fitchburg office. Contact for Fitchburg location and appointments via the main office lines.
Clinic Type
Pediatrics
Address
Westford, MA; Groton, MA; Fitchburg, MA (Locations listed on site)
Phone
(978) 577-0437
pwbilling@pediatricswest.com
Opening Hours
Monday - Thursday 7AM - 7PM; Friday 7AM - 6:30PM; Weekend hours for urgent sick visits and newborn appointments: Saturday 8AM - 3:30PM; Sunday 9AM - 1PM
Website
Telehealth
Available (Telehealth Appointments mentioned)
Emergency Care
Weekend hours for urgent sick visits and newborn appointments; open 7 days a week for same-day appointments
Services Offered
Insurance & Payment
—
Phone payments not specified, Telehealth payments may be available
Languages Spoken
—
FAQs
Effective April 1, 2024, Massachusetts law requires insurance carriers to provide a yearly annual mental health wellness exam.
The mental health wellness exam is defined as consisting of a screen or assessment that seeks to identify any behavioral, developmental, or mental health needs and appropriate resources for treatment.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp/MapQuest aggregate: Approximately 3.0 stars (Yelp/aggregate) (21 reviews (mentioned in aggregate source))
Patients praise
- Flexible and convenient hours, including evenings and weekends
- Same-day sick appointments often available
- Compassionate and knowledgeable providers
- Positive recognition, such as the 2025 MHQP Patient Experience Award
Common complaints
- Complaints regarding customer service decline over time
- Issues with automated phone systems making communication difficult
- Frustration with online-only processes for scheduling and urgent needs (e.g., COVID-19 testing)
"If I can give 10 stars I would! I couldn’t be any happier with Pediatrics West. All staff truly care of the well being of all kids that come in through their doors."
— Pediatrics West website testimonial"The customer service has become rude. The staff is quick with you on the phone after navigating the long automated system just..."
— Yelp review (Melissa A.)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Lisa Masciarelli, RN, MSN, CPNP - Pediatric Nurse Practitioner — Dec 15, 2025
- D Magazine Best Doctors 2025 - West Plano Pediatrics — Oct 28, 2025
- Electronic Health Record System - West Plano Pediatrics — Jan 14, 2026
- Photos: Madison Reading Project's Read(y) to Wear event — Jun 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
More pediatrics clinics in Fitchburg
Meriter – Fitchburg Clinic (UnityPoint Health Fitchburg) is a primary care clinic within UnityPoint Health Meriter, part of the Madison-based nonprofit health system. The Meriter network offers primary and specialty care, virtual care options, and is known for high-quality patient experience. Fitchburg Clinic is one of several Meriter primary care locations (along with DeForest-Windsor, McKee, Middleton, Monona, Stoughton, and West Washington). The organization employs about 1,100 people, has a long history (founded in 1898), and operates under the UnityPoint Health umbrella with partnerships (e.g., UW Health) to serve patients in Madison, Wisconsin, and surrounding areas.
Comparing your options?
See other pediatrics clinics in Fitchburg, or search the full directory by insurance, ratings, and more.