Behavioral-Health-Services - CHCFHC
Psychiatry • Fitchburg, MA • Since 2002 • Multiple CHC locations including Fitchburg, Leominster, Gardner locations
About
Summary: Community Health Connections (CHC) is a nonprofit Federally Qualified Health Center serving 36 communities in North Central Massachusetts with five sites in Fitchburg, Gardner, and Leominster. CHC offers comprehensive Behavioral Health services for children and adults, including outpatient mental health, substance use disorder treatment, and a new Behavioral Health Day Treatment program (Full/Half Day) at its Leominster location. The organization emphasizes mission-driven care regardless of income or insurance status and operates alongside primary medical, pediatric, dental (preventive/restorative/oral surgery), optometry, nutrition, podiatry, and related services. Main Fitchburg headquarters: 326 Nichols Road, Fitchburg, MA 01420. CHC is active, nonprofit, with multiple sites and recent ongoing expansion in behavioral health services. Contact: 978-878-8100.
Clinic Type
Psychiatry
Address
Leominster, Fitchburg, Gardner community health centers; 130 Water Street, Fitchburg (Children’s Behavioral Health Center).
Phone
978-878-8100
chcdaytreatment@chcfhc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available for most Behavioral Health services
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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Current Offers
Children’s Behavioral Health program accepting new patients
FAQs
What services are offered under Behavioral Health at CHC?
Counseling, therapy, psychiatry, programs for children and teens, and team-based integrated care with primary care and dental services.
Social Media
Photos
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What Patients Say
Overall sentiment across review platforms: mixed
- Recovered.org TrustScore: 3.66/5
Patients praise
- Specific providers and counselors described as caring and helpful
- Appreciation for comprehensive, multidisciplinary care in one location
- Some patients report excellent clinical experiences for specific treatments like dental procedures
- Positive feedback for individual staff members who are described as polite and dedicated
Common complaints
- Difficulty reaching staff by phone and long wait times on hold
- Administrative issues, including referral processing errors and appointment scheduling problems
- Frustration with policies, such as strict late cancellation rules
- Perceived lack of responsiveness to patient needs or follow-up on medical results
"I was standing at the counter for a solid minute or two, while the woman at the computer was talking to her coworker... she tells me she so sorry but because I'm more than 10 minutes late I will have to reschedule."
— LocalityBiz"The NEW way they answer the phone leaves you hanging on for more time that it would take to drive there. Trying to make contact with someone is near impossible."
— OpenGovNY"Always excellent care, especially my primary Ashley Shannak and my counselor Will Watkins"
— Loc8NearMeSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Behavioral-Health-Services - CHCFHC — Nov 21, 2025
- Behavioral Health Day Treatment - CHCFHC — Sep 30, 2025
- CHCFHC | Our-Story - Community Health Connections — Nov 17, 2025
- Healey-Driscoll Administration Expands Community-Based Behavioral Health Services for Children and Youth | Mass.gov — Sep 3, 2025
- LEARN Behavioral Opens New Autism Learning Center in Sturbridge, MA - Behavioral Concepts (BCI) — Sep 2, 2025
Information sourced from the clinic's website as of July 11, 2026.
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