Family Medicine | Florence & Muscle Shoals Family Doctors
Family Practice • Florence, AL • 3 (as listed: Complete Medical Care of the Shoals; Internal Medicine Associates; North Alabama Primary Care) locations
Clinic Type
Family Practice
Address
2129 Helton Drive, Florence, AL 35630; 409 N. Cedar Street, Florence, AL 35630; 203 W. Avalon Ave. Suite 130, Muscle Shoals, AL 35661
Phone
+12563674916
bholloway@shoalshospital.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
Preparing for an Appointment with a Family Medicine Provider
Preparing for an appointment can help you make the most of your time with your family medicine provider. Whether it’s your first visit or a routine check-up, a little preparation can lead to a more effective and satisfying experience. Here are some general tips to keep in mind to ensure your appointment goes smoothly and you get the care you need.
- Bring Relevant Information
Prepare a list of all medications and supplements, including dosage and frequency. Bring your insurance card, medical records, and any relevant test results or X-rays.
Questions: Prioritize
Questions you want to ask during your appointment.
- Communicate Concerns Ahead of Time
Use the patient portal to message your provider with any major concerns before your appointment.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. James Snipes): 2.3 out of 5 (3 ratings)
- Healthgrades (Dr. Charles Moore Jr): 3.8 out of 5 (21 ratings)
- Healthgrades (Dr. Terry True): 3.3 out of 5 (37 ratings)
- WebMD (Dr. Jonathan Summers): 5.0 out of 5 (9 ratings)
- WebMD (Dr. Laura Lindsey): 4.0 out of 5 (11 ratings)
- Healthgrades (Dr. Wayne Stanley): 2.6 out of 5 (Multiple ratings)
- Healthgrades/Vitals (Dr. Don Heinkel): 4.3 out of 5 (6-7 ratings)
- Healthgrades (Dr. Zeke Nichols): 5.0 out of 5 (Not explicitly stated (recent reviews))
Patients praise
- Praise for providers who are attentive, thorough, and spend time listening
- Appreciation for professional, courteous, and helpful office staff members
- Satisfaction with effective and accurate diagnosis and treatment plans
- Recognition for providers who are knowledgeable and explain medical conditions clearly
Common complaints
- Complaints of dismissive, rude, or unprofessional behavior from some providers
- Reports of poor communication or lack of attention to patient concerns
- Frustration with wait times and administrative or billing issues
- Concerns regarding reliance on nurse practitioners instead of MDs for appointments
- Issues with perceived misdiagnoses or inadequate thoroughness in physical exams
"I have never had a more caring, thorough, patient doctor. Dr. Summers and his staff could not be more professional yet personal."
— WebMD patient review for Dr. Jonathan Summers"Dr. Moore is the rudest doctor I’ve ever met... He talked down to people... laughed in my face when I tried to speak with him about my depression & anxiety."
— Healthgrades patient review for Dr. Charles Moore Jr"Dr. Defoor literally saved my mother’s life... He was there every step of the way (Weeks in ICU) and kept us updated daily... Highly recommend!!!"
— WebMD patient review for Dr. Jeffrey DefoorSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Nancy Y. Blevins, MD | Huntsville Hospital Health System — Jul 11, 2025
- Dr. Lisabeth A. Williams, MD - Family Medicine Doctor in Huntsville, AL — May 14, 2026
- Dr. Margaret A. Belue, MD - Family Medicine Doctor in Scottsboro, AL — May 14, 2026
- Dr. Lauren Kois, Family Physician | Hamilton, AL | WebMD — Feb 2, 2026
- Dr. Philip Roth, Family Physician | Huntsville, AL | WebMD — Nov 12, 2025
Information sourced from the clinic's website as of July 10, 2026.
More family practice clinics in Florence
North Alabama Medical Center (NAMC) is a private hospital and health care provider based in Florence, Alabama. Key points: - Services: Regional facility with more than 200 physicians across 42+ specialties; 263 beds. Offers open heart surgery, comprehensive women’s and children’s services, and full medical/imaging services. Certified Chest Pain center with 24/7 cardiology coverage; Primary Stroke Center of Excellence. - Size and scope: Employs around 241 people (recent growth) and serves the Florence area with a broad range of medical services. - Locations: Headquarters and primary campus in Florence, AL, with four offices/sites in the United States (all in Florence, AL). - Recognition: Stroke care designation (American Heart Association/American Stroke Association) and chest pain center certification. If you’re seeking care options in Florence, NAMC is a major local hospital with cardiology, neurology, pediatrics, radiology, and wound healing services. Contact: 256-629-1000.
Florence Medical Associates, LLC is a Florence, Alabama-based medical practice offering primary care with in-person, preventive care, geriatrics, and telehealth options. Serving the Shoals area since 2002, they accept most major insurances and operate from two Florence offices at 646 Cox Creek Parkway (Suite B) in Alabama. They provide both in-person and remote care, including telehealth, and emphasize compassionate, quality medical care. Contact numbers: (256) 760-4544 and (256) 246-0033. Website: florencemedicalassociates.com.
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