North Alabama Medical Center | Florence, AL Hospital
Family Practice • Florence, AL • Since 2018
About
North Alabama Medical Center (NAMC) is a private hospital and health care provider based in Florence, Alabama. Key points: - Services: Regional facility with more than 200 physicians across 42+ specialties; 263 beds. Offers open heart surgery, comprehensive women’s and children’s services, and full medical/imaging services. Certified Chest Pain center with 24/7 cardiology coverage; Primary Stroke Center of Excellence. - Size and scope: Employs around 241 people (recent growth) and serves the Florence area with a broad range of medical services. - Locations: Headquarters and primary campus in Florence, AL, with four offices/sites in the United States (all in Florence, AL). - Recognition: Stroke care designation (American Heart Association/American Stroke Association) and chest pain center certification. If you’re seeking care options in Florence, NAMC is a major local hospital with cardiology, neurology, pediatrics, radiology, and wound healing services. Contact: 256-629-1000.
Clinic Type
Family Practice
Address
North Alabama Medical Center, Florence, Alabama
Phone
+1-256-629-1000
%20ACCComplaints@adph.state.al.us
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google My Business (as aggregated by source): 4.0 out of 5 stars (based on 1493 reviews) (1493)
- Medicare HCAHPS (2019 data): 3 out of 5 stars (Overall Hospital Rating) (1136 (surveys))
Patients praise
- some patients praise specific nurses and CNAs for compassionate care
- high ratings for labor and delivery services in specific instances
- cleanliness and staff friendliness noted by some reviewers
- efficient experiences reported by some ER patients
Common complaints
- reports of neglect and lack of responsiveness to patient needs
- poor communication from nursing and medical staff
- instances of rude or condescending behavior by providers
- concerns regarding hospital cleanliness
- long wait times and perceived lack of urgency in the ER
- difficulties with billing and hospital administrative follow-up
"No family should have to worry whether their loved one is being monitored, cared for, or even noticed while in the hospital."
— Patient review on LocalityBiz"The after care that I received on the labor & delivery floor was the best hospital experience I’ve ever had."
— Patient review aggregated on health.lilybrose.com"Worst medical facility I have ever had been to. My son literally almost went blind due to their neglect."
— Better Business Bureau reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Latest Robotic Surgery Technology Arrives at North Alabama Medical Center — Feb 4, 2026
- North Alabama Medical Center Earns U.S. News & World Report Best Hospitals Award — Jul 30, 2025
- NAMC increases access to care for pulmonology patients in the shoals | WHNT.com — Apr 28, 2026
- Check out the 2025 Community Benefit Report — Apr 1, 2026
- North Alabama Medical Center a symbol of growth | General Interest | timesdaily.com — Mar 12, 2026
Information sourced from the clinic's website as of July 10, 2026.
More family practice clinics in Florence
Florence Medical Associates, LLC is a Florence, Alabama-based medical practice offering primary care with in-person, preventive care, geriatrics, and telehealth options. Serving the Shoals area since 2002, they accept most major insurances and operate from two Florence offices at 646 Cox Creek Parkway (Suite B) in Alabama. They provide both in-person and remote care, including telehealth, and emphasize compassionate, quality medical care. Contact numbers: (256) 760-4544 and (256) 246-0033. Website: florencemedicalassociates.com.
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