North Alabama Medical Center | Florence, AL Hospital
Gastroenterology • Florence, AL • Since 2018
About
North Alabama Medical Center (NAMC) is a private hospital and health care provider based in Florence, Alabama. Key points: - Services: Regional facility with more than 200 physicians across 42+ specialties; 263 beds. Offers open heart surgery, comprehensive women’s and children’s services, and full medical/imaging services. Certified Chest Pain center with 24/7 cardiology coverage; Primary Stroke Center of Excellence. - Size and scope: Employs around 241 people (recent growth) and serves the Florence area with a broad range of medical services. - Locations: Headquarters and primary campus in Florence, AL, with four offices/sites in the United States (all in Florence, AL). - Recognition: Stroke care designation (American Heart Association/American Stroke Association) and chest pain center certification. If you’re seeking care options in Florence, NAMC is a major local hospital with cardiology, neurology, pediatrics, radiology, and wound healing services. Contact: 256-629-1000.
Clinic Type
Gastroenterology
Address
Florence, Alabama
Phone
+12566291000
%20ACCComplaints@adph.state.al.us
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: 55% patient recommendation rate
- Clinic4All: 4.2/5 stars (10 reviews)
- CMS/Medicare Hospital Compare (historical): 2/5 stars (1136 completed surveys (historical))
Patients praise
- Some patients report positive experiences, particularly in labor and delivery and certain specialty surgeries
- Achieved national recognition and 5-star ratings from Healthgrades for specific outpatient procedures like back and neck surgery
- Strong performance in institutional standards such as billing ethics, informed consent, and leadership to prevent errors as reported by The Leapfrog Group
Common complaints
- Complaints regarding poor communication with patients and families
- Reports of long emergency room wait times
- Concerns regarding cleanliness and sanitation in patient areas
- Staff responsiveness and attentiveness reported as inconsistent
- Negative experiences with billing and administrative follow-up
"It is incredibly disheartening to have an elderly parent hospitalized and feel completely in the dark about their care. Over a six-hour period, my mother was not checked, bathed, changed, or had her vitals taken. Communication was almost nonexistent."
— LocalityBiz review (Crystal Grigsby)"From the time we entered the ER, we had such a positive experience at North Alabama Medical Center. Dr Graham met us as we made it to the exam room and..."
— Yelp reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Latest Robotic Surgery Technology Arrives at North Alabama Medical Center — Feb 4, 2026
- North Alabama Medical Center Earns U.S. News & World Report Best Hospitals Award — Jul 30, 2025
- NAMC increases access to care for pulmonology patients in the shoals | WHNT.com — Apr 28, 2026
- Check out the 2025 Community Benefit Report — Apr 1, 2026
- North Alabama Medical Center a symbol of growth | General Interest | timesdaily.com — Mar 12, 2026
Information sourced from the clinic's website as of July 10, 2026.
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