UCHealth Behavioral Health Unit – Poudre Valley Hospital
Behavioral Health • Fort Collins, CO
Clinic Type
Behavioral Health
Address
1,024 S. Lemay Avenue, 3rd Floor, Fort Collins, CO 80524
Phone
19702074800
CustomerServiceBilling@eph.org
Opening Hours
Monday: All Day; Tuesday: All Day; Wednesday: All Day; Thursday: All Day; Friday: All Day; Saturday: All Day; Sunday: All Day
Services Offered
Insurance & Payment
The center accepts most insurance plans, including Medicare.
Fee for service, Payment schedules for uninsured clients, fee-for-service, insurance, uninsured/financial assistance (via payment schedule)
Languages Spoken
—
FAQs
What services are offered for adults?
Substance abuse program; Inpatient acute care; Intensive outpatient program; Mental health intensive outpatient psych program; Outpatient clinic for medication management and therapy; Support groups.
What services are offered for adolescents (ages 13 to 17)?
Dual diagnosis intensive outpatient psych program; Inpatient acute care; Outpatient clinic for medication management and therapy; Support groups.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: Not specified in snippet
- Momentary Labs (Hospital star rating via CMS HCAHPS): 3 out of 5 overall hospital rating (1,107 patients (completed patient surveys))
- Birdeye (UCHealth Mountain Crest Behavioral Health Center - Fort Collins): Not specified in snippet (210 reviews)
Patients praise
- Behavioral health unit exists at Poudre Valley Hospital for adults and adolescents with mental health and substance abuse issues
- Nurse communication reported as a strength in HCAHPS-derived data
- Some reports/ratings indicate more positive experiences than negative overall (e.g., high share would recommend)
Common complaints
- Patient complaints about being dismissed/unheard and poor communication (Yelp snippet)
- Long ER transfer/wait times for psychiatric patients (over 4 hours for most; 10+ hours for many)
- Issues reported around psychiatric care logistics/medication access (MedicalRecords snippet)
- Negative experiences in behavioral health reviews mentioning dismissal/belittling and concerns about professionalism/safety (Birdeye snippet)
- Overall experience signals not uniformly positive (mixed sentiment)
""The ER doctor spoke over me. Dismissed me. Did not read my chart.""
— Yelp review snippet for UCHealth Poudre Valley Hospital""Nearly 90 percent of patients who visited Poudre Valley Hospital's emergency room with psychiatric needs ... had to wait at least four hours to be transferred""
— LCSUN-News article on psychiatric ER wait times""The nursing staff ... were not willing to speak to Dr on call to send in my son’s medication.""
— MedicalRecords.com snippet mentioning PVH psychiatric care medication access issueSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- UCHealth Behavioral Health Unit – Poudre Valley Hospital — Dec 18, 2025
- UCHealth opens new inpatient mental health unit in Northern ... — Dec 8, 2025
- Behavioral Health Unit Opens at UCHealth Hospital — Dec 8, 2025
- UCHealth's $150 million behavioral health investment transforms ... — Dec 4, 2025
- UCHealth opens new inpatient mental health unit in Northen ... — Jan 5, 2026
Information sourced from the clinic's website as of July 10, 2026.
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Summary: SummitStone Health Partners is a nonprofit behavioral health service provider based in Fort Collins, Colorado, serving Larimer County. Founded in 1957, it offers accessible mental health, prevention, intervention, and treatment services with a mission to support recovery, renewal, and respect. The organization operates 10 offices across the United States, including multiple locations in Fort Collins (HQ at 4856 Innovation Dr and another Fort Collins address at 700 Centre Ave) and Loveland. They employ about 303 staff and provide community-based behavioral health care, focusing on prevention, intervention, and treatment services for mental health and addiction. Contact: marketing@summitstonehealth.org; phone: (970) 494-4200. Website: summitstone.org.
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