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About

Franklin VA Clinic in Franklin, WV is a Veterans Affairs outpatient clinic offering primary care, specialty health services, mental health care, telehealth, immunizations, laboratory services, and women's health care. The clinic is open Monday through Friday from 7:30 a.m. to 4:30 p.m. and provides services including internal medicine, family medicine, radiology, and social services.

Clinic Type

Internal Medicine

Address

Franklin VA Clinic, Franklin, WV

Phone

Main phone: not provided in extracted text; VA health connect: not provided in extracted text

Email

erica.lewis3@va.gov

Opening Hours

Monday through Wednesday and Friday, 8 a.m. to 4 p.m. (Walk-ins welcome)

Telehealth

Available

Services Offered

  • primary care
  • specialty health services
  • mental health care
  • telehealth
  • immunizations
  • laboratory services
  • internal medicine
  • family medicine
  • women’s health care
  • radiology
  • social services

Insurance & Payment

—

Languages Spoken

—

FAQs

Service Hours

service hours are the same as Mon-Fri 7:30 a.m. to 4:30 p.m. and Sat/Sun closed.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehab.com: 3.97/5 (33 reviews)
  • Yelp: 3.4/5 (17 reviews (for the broader Martinsburg VAMC))

Patients praise

  • Professional and caring staff members
  • Skillful technical staff for procedures like blood draws
  • Positive experiences with end-of-life/hospice care in the parent network
  • Convenience of having local clinic services

Common complaints

  • Difficulty reaching the clinic via telephone
  • Inconsistencies in prescription medication orders
  • Concerns regarding primary care provider communication/style
  • General decline in some patient satisfaction metrics for the parent medical center in recent years

"The Franklin VA Clinic has restored my faith in obtaining care from the VA. All the personnel here truly care for your wellbeing."

— LocalityBiz (Franklin VA Clinic review)

"Once in...very nice. Impossible to reach by phone...literally impossible"

— LocalityBiz (Franklin VA Clinic review)

"The doctors and nurses at the CLC are committed to making quality end-of-life care available to individuals and families facing serious illness. The staff believes that the final stages of a person’s life should be lived with the greatest degree of comfort, and dignity."

— Journal-News (Experience at Martinsburg VAMC CLC)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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