Pasadena Villa Outpatient

Is a referral required?

No referral is required unless your insurance specifically requests one.

Do you accept walk-ins?

No, we do not accept walk-ins to maintain privacy and security.

What happens after admissions documents are completed?

You’ll have a private intake session with a therapist to gather history and current symptoms and develop a treatment plan tailored to your goals.

Will I meet with a medication provider on the first visit?

Depending on availability, most clients will also meet with the medication provider during their first visit. The Office Coordinator will inform you upon arrival.

Is there any pressure to speak or take action on the first visit?

No, there’s no pressure to speak or take any special action; you’re encouraged to be present, listen, and ask questions.

What if my loved one requires a higher level of care than you provide?

If needed, a clinician will contact the emergency contact on file to explain next steps and arrange appropriate transitions/higher level of care.

Will you work with a client’s consent to release information and coordinate care with other facilities?

With consent, we will request a release of information and collaborate with hospitals or residential treatment centers to ensure continuity of care.

Do I need a referral to schedule an appointment?

No, a referral is not required unless specific insurance requests one. Anyone can call to request a screening.

What are the hours of operation, and are walk-ins accepted?

Hours are Monday–Friday, 8:00am–5:00pm. Some locations offer evenings. We do not accept walk-ins for current clients.