Therapy & Psychiatry in Franklin, TN
Mental Health Services • Franklin, TN • 1 in Franklin, plus network of other clinic locations listed on site locations
Clinic Type
Mental Health Services
Address
5030 Carothers Pkwy., Ste 120, Franklin, TN 37067
Phone
888-374-5066
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Opening Hours
Monday–Friday 8 a.m. to 5 p.m.; Saturday: Closed; Sunday: Closed
Telehealth
Yes, in-person and telehealth appointments available
Services Offered
Technology & Equipment
Team
Insurance & Payment
Accepts most major insurance plans; documentation available for out-of-network reimbursement
self-pay, credit/debit, HSA/FSA payments, insurances accepted, HSA/FSA, insurance billed to in-network plans
Languages Spoken
Pricing
Current Offers
New patient onboarding — null
FAQs
Do you accept new patients?
Yes, Family Care Center in Franklin is accepting new patients for therapy, counseling, psychiatry, medication management and TMS.
What types of health insurance do you accept? Do you accept self-pay or out-of-network patients?
Family Care Center in Franklin accepts most major health insurance plans in Tennessee for therapy, psychiatry, medication management and TMS. We also offer flexible self-pay options and accept HSA/FSA accounts. For patients with out-of-network insurance, we provide documentation to help you seek reimbursement.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Cool Springs Psychiatric Group (Birdeye): 4.3/5 (474 reviews)
- Dr. James Hart (Healthgrades): 3.6/5 (11 reviews)
- Family Care Center (Birdeye): Not explicitly rated, but well-regarded (378 reviews)
Patients praise
- Compassionate and attentive providers: specific clinicians noted for being genuine, kind, and excellent listeners.
- Effective treatment outcomes: patients reporting significant improvements in mental health and well-being.
- Helpful support staff: some patients highlight positive experiences with specific staff members or clinicians.
- Comprehensive care: appreciation for detailed explanations regarding medication and treatment plans.
Common complaints
- Administrative issues: frequent turnover of staff, difficulty scheduling appointments, and long wait times.
- Poor communication: unanswered phone calls, unreturned messages, and lack of responsiveness.
- Billing and professional conduct concerns: reports of unauthorized charges, rude interactions, and unprofessionalism.
- Quality of care concerns: complaints regarding lack of empathy, feeling brushed aside, and concerns about medication management.
- HIPAA/Privacy issues: specific reports of potential privacy violations.
"The staff though? Wouldn't contact them if you need anything because it'll be literal years of ignored requests. I've been asking for my medical records and was given the run around repeatedly."
— Cool Springs Psychiatric Group Review"The office manager will also try to charge any credit card they can find that you have used in the past without your permission for random made up charges without any explanation. Very unethical and unprofessional in my opinion."
— Dr. William B. Bell Review"Alex is also great! She is incredibly detailed when explaining and takes time to make sure you understand your meds and how they work. She let's you be in the driver's seat and take things at a pace you are comfortable with."
— Clarity Behavioral Health, PLLC ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Franklin - Ally Psychiatry — Oct 17, 2025
- Family Care Center Psychiatry Franklin, TN — Oct 14, 2025
- Therapy & Counseling in Franklin, TN - Family Care Center — Oct 3, 2025
- Franklin - Covey Dr. - The Hawkins Group — Jun 3, 2026
- Franklin Psychiatrist - Synaptic Psych — Jul 14, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health services clinics in Franklin
Rolling Hills Hospital is a privately held hospitals and health care company based in Franklin, Tennessee. Key details: - Industry: Hospitals and Health Care - Type: Privately Held - Headquarters: Franklin, Tennessee - Status: Active - Revenue/Size: 85 employees (up 13.6% YoY), annual revenue $1.0M–$5.0M - Locations: 3 offices in the United States (all in Franklin, TN area) - 2014 Quail Hollow Cir, Franklin, TN 37067 (HQ) - 2014 Quail Hollow Circle, Outpatient Building, Franklin, TN 37067 - Franklin, Tennessee (general location) - Contact: 615-628-5700 - Online presence: rollinghillshospital.org; LinkedIn page (829 followers) If you need a more concise one-liner: Rolling Hills Hospital is a small, privately held hospital/health care provider headquartered in Franklin, TN, with 3 offices in the Franklin area, about 85 employees, and annual revenue between $1–$5 million.
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