Urgent Care | Freeport, IL - SSM Health
Urgent Care • Freeport, IL • Since 1872
About
SSM Health Freeport Urgent Care provides same-day, walk-in medical care for non-emergency health concerns in Freeport, IL, as part of the nonprofit Catholic health system serving communities in the Midwest. Key points: - Part of SSM Health, a nonprofit, Catholic health system with hospitals, primary and urgent care, and virtual care options. - Urgent care services offered to treat common illnesses and injuries when you need timely care without an emergency room visit. - SSM Health operates across Illinois, Missouri, Oklahoma, and Wisconsin, with extensive clinics and care delivery sites. - For Freeport-specific details (hours, location, services), refer to the SSM Health Freeport pages or contact the Freeport urgent care venue directly.
Clinic Type
Urgent Care
Address
1301 Kiwanis Drive, Freeport, IL 61032
Phone
815-233-7185
community.benefits@ssmhealth.com
Opening Hours
8:00 AM - 8:00 PM
Services Offered
Insurance & Payment
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Please note: Urgent care services furnished at this location may be identified on claims sent to your health insurance company as an office place of service and may impact insurance coverage. Please contact your insurance company if you have any questions.
Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- ComplaintsBoard: 1.1/5 (overall reputation for SSM Health, based on 5 reviews and 11 complaints) (5 reviews and 11 complaints listed on ComplaintsBoard)
- LocalityBiz aggregator: Primarily 1-star reviews for the Freeport Urgent Care location in aggregated online comments (Not explicitly tallied; several negative user testimonials listed)
Patients praise
- Some patients have had positive experiences with specific doctors or the broader SSM Health medical group in other capacities
Common complaints
- Difficulties with patient communication and follow-up
- Billing and insurance issues, including potential billing errors or collections problems
- Concerns regarding perceived staff unresponsiveness or lack of courtesy
- Long wait times or unavailability of urgent care services
- Dissatisfaction with the resolution of patient complaints
"What a joke this place is! ... Not once or twice, everytime we've tried going there..it's NEVER easy or quick."
— User review on LocalityBiz"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond."
— User review on LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- SSM Health Facilities Closing Due to Blizzard Warning - SSBCrack News — Mar 16, 2026
- FHN to join Mercyhealth in merger it says sustains its long-term future - Rock River Current — Sep 30, 2025
- SSM Health celebrates 35 years in Lena | SSM Health — Dec 1, 2025
- Charles Stuart, MD - Janesville, WI — Jul 17, 2025
- Golden Gamers Group launches at Senior Resource Center - Monroe Times — Sep 28, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Freeport
WellNow Urgent Care (formerly Five Star Urgent Care) is a national walk-in clinic network providing urgent care for illnesses and injuries, rapid testing, and other health services. The Freeport location is part of WellNow’s portfolio, which operates clinics across Illinois, Indiana, Michigan, New York, and Pennsylvania. Key details: - Parent company: WellNow Urgent Care - Former affiliation: Acquired Physicians Immediate Care in 2022 - Headquarters: Chicago, Illinois - Revenue: about $175.9 million - Network scope includes multiple US locations (data focused on the Freeport entry within the network) Note: The provided extract confirms WellNow’s acquisition of Physicians Immediate Care in 2022 and positions WellNow as a large, multi-state urgent care provider. If you’re seeking the Freeport-specific address or hours, please share or allow me to fetch the latest location details.
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