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About

Summary: Midwest Medical Center in Galena, IL is a nonprofit healthcare facility offering comprehensive services including family medicine, behavioral health, rehabilitation, pharmacy, and fitness programs. Headquartered in Galena (HQ at 1 Medical Center Drive), it operates several offices (6 across the US, with Galena and Elizabeth, IL as key locations). The center emphasizes quality, compassionate care with short ER wait times and state-of-the-art facilities. Contact: 815-777-4969 / 815-776-7381 / 815-777-1340. Established in 2007 and led by a small staff (~44 employees).

Clinic Type

Family Medicine

Address

1 Medical Center Drive Galena, IL 61036

Phone

815-777-1340

Email

jkeeffer@midwestmedicalcenter.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Family Medicine

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: very positive

  • CMS HCAHPS (via Momentary Labs): 5 out of 5 (overall hospital rating) (133 surveys (CMS HCAHPS data))
  • Birdeye: 3.4 out of 5 (94 reviews)
  • Charity Navigator: 81% (Three-star)

Patients praise

  • High rates of patient recommendation (96%)
  • Excellent nurse and doctor communication scores
  • High cleanliness ratings
  • Strong staff responsiveness

Common complaints

  • Confusion regarding service offerings, specifically between convenient care and emergency services
  • Dissatisfaction stemming from staff communication regarding available services

"Several comments highlight frustration with the clarity of the services offered, particularly regarding convenient care versus emergency services. One user specifically expressed dissatisfaction after being informed by staff that the center does not provide convenient care, despite the website indicating otherwise."

GiveFreely.com review summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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