Behavioral Health Center - Geneva | Rochester Regional Health
Behavioral Health • Geneva, NY
Clinic Type
Behavioral Health
Address
833 Canandaigua Rd, Geneva NY 14456
Phone
833 Canandaigua Rd, Geneva NY 14456
parking@rochesterregional.org
Opening Hours
Mon: 8:30 AM - 5:00 PM; Tue: 8:30 AM - 5:00 PM; Wed: 8:30 AM - 5:00 PM; Thu: 8:30 AM - 5:00 PM; Fri: 8:30 AM - 5:00 PM
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered?
- Individual counseling and therapy - Support for depression and anxiety - Care for mood disorders - Stress management and coping strategies - Connection to additional community and specialty resources
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What Patients Say
Overall sentiment across review platforms: negative
- Yelp (Rochester Regional Health): 2.5/5 (74 reviews (across 24 locations))
- Rehab.com/LocalityBiz: 2.44/5 (82 reviews (Genesee Behavioral Health Center))
Patients praise
- Providers and nursing staff described as caring and capable in some instances
- Convenience of having multiple specialties and primary care under one roof at the new Geneva Medical Campus
- Efforts to provide personalized care plans
Common complaints
- Patient complaints regarding reception staff demeanor and professionalism
- Difficulties with scheduling appointments and long wait times
- Concerns about therapist turnover and consistency of care
- Frustration with billing processes and alleged incorrect charges
- Reports of inadequate security or safety concerns in waiting areas
"Reception staff was highly disrespectful and rude over the phone, scheduling was near impossible... I found a new provider."
— Reviewer on Rehab.com/LocalityBiz"I have been a patient here for over 10 years and my experience has been up and down. I hate how you have to switch therapists so frequently that’s hard."
— Reviewer on Rehab.com/LocalityBiz"The woman that worked at the front desk was very rude to me, always talking to me in a stern and scolding tone... I don't recommend this place at all."
— Reviewer on LocalityBiz (East Ridge Road location)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Behavioral Health Center - Geneva - Rochester Regional Health — Sep 5, 2025
- RRH Celebrates Completion of Geneva Medical Campus — Sep 2, 2025
- Additional Services Now Open at RRH Geneva Medical Campus — Nov 3, 2025
- New RRH facility in Geneva centralizes several health care services | WXXI News — Sep 17, 2025
- Rochester Regional Health Opens $37M Geneva Medical Campus – Finger Lakes Daily News — Sep 3, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Geneva
Summary: Finger Lakes Health is a nonprofit health system headquartered in Geneva, NY, affiliated with UR Medicine. It operates multiple facilities across the Finger Lakes region (Geneva General Hospital, Soldiers & Sailors Memorial Hospital, The Homestead at Soldiers & Sailors, Huntington Living Center, and the Living Centers at Geneva–North and South) with campuses in Geneva, Waterloo, and Penn Yan. The organization provides a broad range of services including emergency care, orthopaedics, primary care, gastroenterology, surgery, and other health services, and offers inpatient and long-term care through its affiliated centers. If you’re seeking Psychiatric Services, Finger Lakes Health’s network includes mental health professionals and related behavioral health programs within its system (staff positions listed include Mental Health Counselor). For referrals or to confirm availability near Geneva, contact the main line (1-315-787-4000) or the foundation email (foundation@flhealth.org).
Ontario County, NY — Official Website (Geneva area focus) - What it is: Local government administration for Ontario County, with services across public health, social services, and community programs. - Geography: Headquarters in Canandaigua, NY; additional offices in Geneva, NY (83 Seneca St) and Canandaigua. - Relevance to mental health: The county government provides mental health services and resources through its public health and social services departments. For direct access, look for county mental health, behavioral health, or social services pages on the official site. - How to contact: Main phone line 585-396-4451; general inquiries via ontariocountyny.gov. - Quick facts: Founded 1789; SIC: 95, 951; NAICS: 92, 924; active government agency. If you’re seeking specific mental health resources (hotlines, clinics, or programs) for Ontario County, NY, navigate to the official site’s public health/mental health section or call the main number for guidance.
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