Psychiatric Services | Finger Lakes Health
Behavioral Health • Geneva, NY
About
Summary: Finger Lakes Health is a nonprofit health system headquartered in Geneva, NY, affiliated with UR Medicine. It operates multiple facilities across the Finger Lakes region (Geneva General Hospital, Soldiers & Sailors Memorial Hospital, The Homestead at Soldiers & Sailors, Huntington Living Center, and the Living Centers at Geneva–North and South) with campuses in Geneva, Waterloo, and Penn Yan. The organization provides a broad range of services including emergency care, orthopaedics, primary care, gastroenterology, surgery, and other health services, and offers inpatient and long-term care through its affiliated centers. If you’re seeking Psychiatric Services, Finger Lakes Health’s network includes mental health professionals and related behavioral health programs within its system (staff positions listed include Mental Health Counselor). For referrals or to confirm availability near Geneva, contact the main line (1-315-787-4000) or the foundation email (foundation@flhealth.org).
Clinic Type
Behavioral Health
Address
John D. Kelly Clinic, 418 North Main Street, Penn Yan, NY 14527
Phone
(315) 531-2400
—
Opening Hours
Monday–Friday 8:00 a.m.–4:30 p.m.; Evening hours Monday and Wednesday 4:30 p.m.–8:30 p.m.
Emergency Care
24 hours/day crisis services (center and hospital staff)
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
Crisis Services available?
Crisis Services are provided by the center and hospital staff for prompt care of psychiatric emergencies. This service is available 24 hours a day.
Hours of operation?
Hours of Operation are Monday through Friday from 8 a.m. to 4:30 p.m. Evening hours are available on Monday and Wednesday between 4:30 p.m. and 8:30 p.m.
Contact information for the John D. Kelly Clinic?
To contact the John D. Kelly Clinic, please call (315) 531-2400. 24/7 Mental Health Crisis after-hours care is available by calling (585) 275-8686.
Fax and financial planning help?
Fax correspondence may be directed to (315) 531-2436. For assistance with financial planning, please call (315) 531-2000, extension 5413 or by dialing (315) 787-4513.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- US News / CMS HCAHPS: 2 out of 5 stars (Overall Hospital Patient Experience) (746 surveys (HCAHPS))
- SeniorAdvice.com: 1.8 out of 5 stars
- Facebook: 64% recommend (29 reviews)
Patients praise
- Accessible care within a hospital-backed system
- Presence of board-certified psychiatrists
- Some individual providers receive high satisfaction scores for listening attentively
- Outpatient mental health services available for diverse age groups
Common complaints
- Reports of staff failing to listen to patient concerns
- Concerns regarding facility cleanliness in some areas
- Reports of disrespectful interactions with staff
- Documented complaints and health standard deficiencies in related facilities
"The patient experience here is not uniform across clinicians, and several reviews highlight problematic encounters with doctors who did not listen or align with patient concerns."
— Seniors.fyiSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- RRH opens comprehensive care facility in Geneva — Sep 3, 2025
- Geneva Medical Campus to open in September with full suite of services — Jul 11, 2025
- 'High demand': UR Medicine, Rochester Regional Health to expand mental health services with state funding — May 2, 2026
- Geneva Medical Campus is Now Offering Expanded Services – Finger Lakes Daily News — Nov 5, 2025
- Respected Internal Medicine Physicians Drs. Arthur Equinozzi and William Platzer will Care for Patients at Geneva General Hospital’s Medical Office Building | Finger Lakes Health — May 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Geneva
Ontario County, NY — Official Website (Geneva area focus) - What it is: Local government administration for Ontario County, with services across public health, social services, and community programs. - Geography: Headquarters in Canandaigua, NY; additional offices in Geneva, NY (83 Seneca St) and Canandaigua. - Relevance to mental health: The county government provides mental health services and resources through its public health and social services departments. For direct access, look for county mental health, behavioral health, or social services pages on the official site. - How to contact: Main phone line 585-396-4451; general inquiries via ontariocountyny.gov. - Quick facts: Founded 1789; SIC: 95, 951; NAICS: 92, 924; active government agency. If you’re seeking specific mental health resources (hotlines, clinics, or programs) for Ontario County, NY, navigate to the official site’s public health/mental health section or call the main number for guidance.
Comparing your options?
See other behavioral health clinics in Geneva, or search the full directory by insurance, ratings, and more.