Behavioral Health Center - Geneva | Rochester Regional Health
Counseling and Mental Health Services • Geneva, IN • 1 (Geneva Medical Campus) locations
About
Behavioral Health Center - Geneva is part of Rochester Regional Health and provides counseling, therapy, and mental health services to patients of all ages in Geneva, NY. The center offers individual counseling, support for depression and anxiety, mood disorder care, stress management, and connections to community resources, operating Monday through Friday from 8:30 AM to 5:00 PM.
Clinic Type
Counseling and Mental Health Services
Address
833 Canandaigua Rd, Geneva NY 14456
Phone
5859227723
parking@rochesterregional.org
Opening Hours
8:00 AM – 5:00 PM
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the general hours?
Mon: 8:30 AM - 5:00 PM; Tue: 8:30 AM - 5:00 PM; Wed: 8:30 AM - 5:00 PM; Thu: 8:30 AM - 5:00 PM; Fri: 8:30 AM - 5:00 PM
Photos
What Patients Say
Overall sentiment across review platforms: mixed
Patients praise
- Some patients appreciate the knowledgeable and empathetic psychiatric staff
- Helpful and kind front-office and nursing staff mentioned in some instances
- Telehealth options are described as focused and competent for some patients
- Positive experiences with recovery and support services shared by the health system
Common complaints
- Difficulties with scheduling, including frequent therapist changes and long wait times for appointments or phone calls
- Strict cancellation policies for even minor lateness, which some patients find inflexible or dismissive
- General dissatisfaction with communication, billing, and administrative responsiveness
- Reports of unprofessionalism from some front-office staff
- Safety and boundary concerns reported at related Rochester-based behavioral health facilities
"They said I was a minute late for my appointment... and that they had canceled it... The manager said, ‘Oh yeah, those are our rules. We can’t see anybody if you’re late.’"},source:{citations:,confidence:"
"I have been a patient here for over 10 years and my experience has been up and down. I hate how you have to switch therapists so frequently that’s hard."}},{quote:{citations:,confidence:"
Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Rochester Regional Health Opens $37M Geneva Medical Campus – Finger Lakes Daily News — Sep 3, 2025
- New RRH facility in Geneva centralizes several health care services | WXXI News — Sep 17, 2025
- RRH opens $37M Geneva Medical Campus — Sep 4, 2025
- RRH opens comprehensive care facility in Geneva — Sep 3, 2025
- Rochester Regional Health Geneva campus to open in September | News | fltimes.com — Jul 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More counseling and mental health services clinics in Geneva
Summary: - Confluence Health is a nonprofit rural health system in North Central Washington, offering integrated care across two hospitals, 30+ service lines, and primary care in 12 communities. - They employ about 865 people and serve a large geographic area with 300+ physicians and 175+ advanced practice clinicians. - The organization emphasizes safe, high-quality care and has a mission to improve patient health across a 12,000 square mile region. - Key leadership includes CEO Peter Rutherford and various VP and administrative leads; headquartered in Wenatchee, WA, with multiple offices in the area. - For Behavioral Health / Psychiatry services, Confluence Health provides specialized inpatient and outpatient mental health care through its integrated system, leveraging its regional reach and clinical teams (details on specific programs or locations should be confirmed on their site or by contacting riskmanagement@confluencehealth.org or the main line). Note: This summary highlights the organization’s scope and emphasis on high-quality, accessible care in behavioral health context; for exact psychiatry service offerings, locations, and appointment details, please visit Confluence Health’s site or contact their behavioral health department directly.
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