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About

Interlakes Orthopaedic Surgery is part of Finger Lakes Health, a nonprofit health system headquartered in Geneva, NY. Finger Lakes Health provides comprehensive acute and long-term care across three campuses (Geneva, Waterloo, Penn Yan) and includes Geneva General Hospital and Soldiers & Sailors Memorial Hospital. The system offers services in orthopaedics, emergency care, primary care, surgery, gastroenterology, and more, and is affiliated with UR Medicine. Leadership includes COO Lara Chatel Turbide and CEO Jose Acevedo. Contact: 315-787-4000. Main location for Geneva: 196 North Street, Geneva, NY 14456.

Clinic Type

Orthopedic Surgery

Address

789 Pre-Emption Road, Geneva, NY 14456

Phone

(315) 789-0993

Email

flhhr@flhealth.org

Opening Hours

Monday – Friday 8:00 a.m. – 4:30 p.m.

Services Offered

  • Orthopedic surgery
  • arthroscopic surgery
  • sports medicine
  • spinal surgery
  • total joint replacements
  • fracture care
  • arthritis care
  • osteoporosis management

Team

  • Dr. Nicolai Baecher — Orthopaedic Surgeon
  • Dr. James Mark — Orthopaedic Surgeon
  • Dr. Mackenzie Neumaier — Orthopaedic Surgeon
  • Dr. Thomas Sajda — Orthopaedic Surgeon
  • Philipp Ewert — PA-C
  • Sierra Johnson — PA-C
  • Bailey Mahoney — PA-C
  • Scott Mattoon — PA-C

Insurance & Payment

  • insurances accepted - see note: Interlakes Orthopaedic Surgery is currently accepting new patients. Click here for a listing of insurances accepted.

Interlakes Orthopaedic Surgery is currently accepting new patients. Click here for a listing of insurances accepted.

cash, check, credit card

Languages Spoken

  • English

FAQs

Are you accepting new patients?

Interlakes Orthopaedic Surgery is currently accepting new patients.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.9 out of 5 stars (50 reviews (aggregate across platforms))
  • Birdeye (specific to Miller Tammy M): 2.8 out of 5 stars (46 reviews)
  • U.S. News & World Report (aggregated): 4 out of 5 stars (107 reviews (provider-specific))

Patients praise

  • Professionalism and expertise of individual physicians and surgeons
  • Effective surgical outcomes for some patients
  • Physicians often described as kind, attentive, and thorough
  • Some patients appreciate the clear communication and educational approach of certain doctors

Common complaints

  • Staff rudeness and unhelpfulness
  • Difficulty scheduling appointments and reaching the office via phone
  • Lack of communication or follow-up from the office staff
  • Dissatisfaction with the administrative processes (insurance approvals, record handling)
  • Perceived inefficiency in resolving issues during office visits

"I love it, amazing staff!!!! Dr. Ritting & Dr. Banwar are the very best at their jobs!!!! I also love the receptionists and nurses!!!! Thank you!!!!"

Birdeye review

"Wasted my time going here after being referred by my PCP. I've had neck pain from an injury 3 months ago... I kept following up throughout the day and was just told the Dr has 'no way to order an MRI and no diagnosis code to enter'."

Birdeye review

"Loved the doctor & NP at this practice the problem lies with the office staff they are rude, unhelpful..."

Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Rochester Regional Health (RRH) is a nonprofit, integrated health system serving Western New York, the Finger Lakes, and beyond. Formed in 2014 from the merger of Rochester General Health System and Unity Health System (with St. Lawrence Health System joining in 2021), RRH operates 9 hospitals, ElderONE/PACE, home health programs, a health careers college, outpatient labs, rehabilitation and surgical centers, independent and assisted living facilities, and skilled nursing facilities. It also runs ACM Global Laboratories (global clinical trials/testing in about 65 countries). Key stats: ~19,400 employees, 2,100 medical providers, 3,900 nurses, 734+ volunteers. Flagship: Rochester General Hospital. Regions served include Greater Rochester, the Finger Lakes, and St. Lawrence County. CEO: Richard “Chip” Davis, Ph.D. RRH’s services span orthopedics, primary care, cardiology, oncology, neurology, geriatrics, and many other specialties, with multiple outpatient locations in the area.

VerifiedOnline bookingSince 2014

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