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About

Rochester Regional Health (RRH) operates an urgent care network as part of its Western New York and Finger Lakes health system. The Geneva (St. Lawrence/Finger Lakes region) location is staffed by RRH clinicians and offers walk-in care for non-emergency conditions, with access to RRH’s broader services (primary care, specialty care, imaging, labs, and hospital support) as needed. For exact hours, services, and appointment options at the Geneva Urgent Care site, please visit RRH’s official site or contact the Geneva location directly.

Clinic Type

Urgent Care

Address

833 Canandaigua Rd, Geneva, NY 14456

Phone

3152101331

Email

parking@rochesterregional.org

Opening Hours

Tue: 9:00 AM - 9:00 PM; Mon 9:00 AM - 9:00 PM; Wed 9:00 AM - 9:00 PM; Thu 9:00 AM - 9:00 PM; Fri 9:00 AM - 9:00 PM; Sat 9:00 AM - 8:00 PM; Sun 9:00 AM - 8:00 PM

Telehealth

Same-Day Virtual Urgent Care available 7 days a week for minor injuries and common illnesses

Emergency Care

For life-threatening emergencies call 911 or go to nearest emergency care location

Services Offered

  • Urgent Care
  • Walk-in clinic
  • Same-Day Virtual Urgent Care
  • Diagnostic Tests
  • Lab Tests
  • Physicals
  • Illnesses
  • Injuries
  • X-rays
  • EKG
  • Pregnancy Test
  • Rapid Flu Swab
  • HIV Test
  • Rapid RSV Test
  • Rapid COVID Test
  • Rapid Strep Test
  • STD Test
  • Urinalysis
  • Accommodations
  • Handicap Accessible
  • Pediatric Friendly
  • Walk-In Appointments
  • Free WiFi Available

Technology & Equipment

  • Urgent Care
  • MyCare
  • X-ray
  • EKG
  • rapid tests
  • lab tests

Insurance & Payment

Urgent care fees and co-pays are typically lower than those charged by emergency rooms; payment at the time of service; most major insurance plans accepted

Payment at time of service, Insurance accepted

Languages Spoken

Pricing

  • Current Wait: 10 minutes or less
  • Fees vary depending on level of service; urgent care fees typically lower than ER
  • Walk-in clinic; no appointment needed

FAQs

What are the hours?

General Hours listed by day: Mon–Tue–Wed–Thu–Fri 9:00 AM–9:00 PM; Sat–Sun 9:00 AM–8:00 PM.

General Hours

Mon–Sun: 9:00 AM–9:00 PM (with Saturday 9:00 AM–8:00 PM and Sunday 9:00 AM–8:00 PM variations described in the hours section)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Local Guide World: 3.8/5 (156 reviews)

Patients praise

  • Availability of same-day or walk-in care services
  • Modern facility and equipment at the Geneva Medical Campus
  • Competent telehealth alternatives when in-person appointments are disrupted

Common complaints

  • Reports of unprofessional staff behavior or perceived lack of care
  • Strict adherence to appointment/arrival time policies leading to cancellations
  • Billing and administrative disputes

"Absolutely horrible experience, will never go back. Was immediately dismissed as soon as I walked in the door by the receptionist and then again by the younger male doctor."

Local Guide World review

"The manager said, ‘Oh yeah, those are our rules. We can’t see anybody if you’re late,’"

Finger Lakes Times report

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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