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About

Summary: - Albany Med Health System is a nonprofit, regionally governed health system serving northeastern New York and parts of western New England, headquartered in Albany, NY. - It comprises Albany Medical Center (the region’s primary academic medical center) and Albany Medical College, together forming the Albany Med Health System, the area’s largest not-for-profit health system. - Albany Medical Center is a 766-bed facility with major emergency/trauma services, a dedicated children’s hospital, ICUs, transplant services, and a busy medical education/research enterprise. - Albany Medical College graduates physicians and healthcare professionals and runs a large regional physician practice and biomedical research. - The system employs about 3,045 people and generates over $500M in annual revenue; it has regional partnerships and influences across northeastern NY and western New England. - Notable leadership and talent connections include multiple executive and clinical roles across the system and affiliated institutions. Notes relevant to your query: - If you’re specifically looking for information about a Primary Care Medical Home relationship with Glens Falls Hospital within Albany Med, this overview confirms Glens Falls Hospital is part of the Albany Med Health System network and is tied to Albany Medical Center/College. For precise program details, contact Albany Med Health System or Glens Falls Hospital’s primary care leadership.

Clinic Type

Family Medicine

Address

43 New Scotland Avenue, Albany, NY 12208-3478, US

Phone

+15182623125

Email

Opening Hours

Most medical centers offer early morning/late evening or weekend hours; extended hours for certain services

Telehealth

Link indicates telehealth services are available (page mentions telehealth)

Services Offered

  • Primary care
  • Family medicine
  • Preventive care
  • Chronic disease management
  • Acute care
  • Rehabilitation
  • Behavioral health care
  • Care coordination
  • Patient education
  • Extended hours
  • Telehealth (referenced via telehealth page)

Team

  • Primary care physicians and staff — Family Medicine team

Insurance & Payment

Languages Spoken

  • English

FAQs

What is a medical home?

A medical home is an approach that coordinates care and puts patient needs first, meeting five requirements set by AHRQ.

Commitments

  • Certified Level 3 Patient-Centered Medical Homes by NCQA
  • Participates in Primary Care First initiative (CMS)
  • Member of Adirondack ACO (Accountable Care Organization)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • rater8: 4.7 out of 5 stars (Health Center on Broad Street)

Patients praise

  • Professional and friendly staff in clinical roles (nursing/technicians)
  • High satisfaction with specific providers and their ability to explain medical information clearly
  • Efficient and thorough annual examinations

Common complaints

  • Staff professionalism, specifically front desk and reception, cited as rude or condescending in some cases
  • Difficulty or perceived disregard in communication regarding medical history and treatment plans
  • Concerns regarding provider turnover and continuity of care

"I received the most condescending and rude operators. Three different secretaries talked down to me... they were not helpful in anyway shape or form."

LocalityBiz (Irongate Family Practice)

"Emma psa was very helpful. Linda the xray tech was very knowledgeable and professional."

rater8 (Health Center on Broad Street)

"Professional, attentive to needs and Denise was extremely thorough with my annual checkup."

rater8 (Glens Falls Family Health)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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