Primary Care - University of Michigan Health-West
Primary Care • Grand Rapids, MI • Since 1942 • 15 outpatient offices locations
About
Summary: Primary care services are available through University of Michigan Health-West (U-M Health-West) in Grand Rapids as part of their broader nonprofit, multispecialty system. U-M Health-West operates a 208-bed teaching hospital in Wyoming with a physician-led medical group, University of Michigan Health Partners, delivering primary and specialty care across 24+ offices in West Michigan. They emphasize accessible primary care alongside advanced services (e.g., emergency, trauma, stroke centers) and community education. For Grand Rapids, you can expect U-M Health-West primary care providers and clinics within the network, with direct contact options via their main line (1-616-252-7200) and physician-led care teams.
Clinic Type
Primary Care
Address
5900 Byron Center Ave SW, Wyoming, Michigan 49519, US
Phone
(616) 252-1500 to Schedule for Bailey Ledy; (616) 252-5300 to Schedule for Tyler Ledy, Olivia Yost, etc. Exact main contact not provided on snippet
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered at UM Health-West Primary Care?
Family Practice, Internal Medicine, and Pediatric Medicine with access to care teams and walk-in options at many offices.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Park East Health Center): 3.6/5 stars (33 reviews)
- WebMD Care (Dr. Danielle Light): 5/5 stars (2 ratings)
Patients praise
- Specific providers frequently praised for compassionate and quality care
- Positive interactions with nursing staff
- Appreciation for the expertise and connection to a world-class health system
- Clean facility environment
Common complaints
- Long wait times for phone support and scheduling
- Difficulty reaching staff or receiving timely responses via patient portal
- Complaints regarding front-desk customer service and perceived lack of empathy
- Occasional reports of feeling dismissed by providers
- Billing and facility-related concerns
"I have always had excellent care at University of Michigan health East. No complaints from me."
— Birdeye user review"If I was rating just Dr Muza Moons I would give a 5 star review and she’s the only reason I stay there for my care, but the office and service from the staff are awful."
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MA - Medical Assistant - Hudsonville * Shift Varies - 40hrs/wk, University Of Michigan Health-West — Apr 6, 2026
- MA or PCT - Medical Assistant - Caledonia *Days - 40hrs/wk., University Of Michigan Health-West — Apr 6, 2026
- MA - Medical Assistant - Grandville *Days - 20hrs/wk., University Of Michigan Health-West — Apr 6, 2026
- MA - Medical Assistant - Hudsonville * Days - 32hrs/wk., University Of Michigan Health-West — Apr 6, 2026
- Patient Services Representative - Beltline Health Center * Days - 40hrs/wk, University Of Michigan Health-West — Apr 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
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