Granite City, IL
Mental Health • Granite City, IL
Clinic Type
Mental Health
Address
Granite City, IL
Phone
618.512.1919
csgermanis@chestnut.org
Opening Hours
Monday – Wednesday, Friday: 8 a.m. - 5 p.m. Thursday: 8 a.m. - 7 p.m.
Emergency Care
Crisis services
Services Offered
Insurance & Payment
We accept private insurance, Illinois and Missouri Medicaid, Medicare, and direct payment by cash, check, or credit card. All patients/clients have access to discounted rates, as determined by family size and income. Our staff will help you determine fees, check insurance coverage, and apply for payment assistance.
Cash, Check, Credit Card, Direct payment by cash, Direct payment by check, Direct payment by credit card, insurance payments, discounted rates based on income/household size
Languages Spoken
—
Pricing
FAQs
Do you accept Medicaid and Medicare?
We accept Medicaid, Medicare, private insurance, and direct payment by cash, check, or credit card.
What payment methods are available?
Payment at the time of service is preferred; we accept cash, check, or credit card.
What are the mental health treatment services offered?
Assessment and screening; adult psychiatric services; individual, group, and family counseling; crisis services; housing support; problem gambling services.
Do you offer discounted fees?
Yes, all patients/clients have access to discounted rates, as determined by family size and income.
What should I bring to my appointment?
Please bring your medical or insurance card with you to your appointment. Payment at the time of service is preferred.
Commitments
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Healthgrades/Medicare Hospital Compare: 40% of patients recommend the hospital (27% lower than national average) (based on patient experience surveys)
- Birdeye/Google: 2.6 out of 5 stars (24 reviews)
- Birdeye/Google: 3.6 out of 5 stars (7 reviews)
Patients praise
- some patients reported life-saving emergency care and effective surgical outcomes
- individual staff members (e.g., specific nurses) received praise for kindness and attentiveness
- occasional reports of minimal wait times and positive clinical encounters
Common complaints
- reports of neglectful and rude staff in various departments
- long wait times and perceived lack of staff urgency in urgent care settings
- concerns regarding facility maintenance and cleanliness (e.g., pests)
- negative experiences specifically cited within psychiatric and behavioral health units
- allegations of poor communication and unprofessional behavior by administration or clinical staff
"The hostility and lack of professionalism I have been met with while my family member is in the Older Adults unit of the psychiatric branch is unbelievable."
— a-better-place.com"I was admitted recently with respiratory failure and heart failure. I am so Thankful to the ER staff ICU staff and 4th floor staff... they care for you like you're family."
— a-better-place.com"Three lazy ladies sitting at the front desk, one black lady claiming that they are done for the day and is wrapping up service for one customer in the back."
— Birdeye/GoogleSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Granite City, IL - Municode Library — Apr 22, 2026
- Granite City Launches New Mobile App to Improve Community ... — Sep 8, 2025
- This Lively St. Louis Suburb Is A Midwest Riverfront Gem With Historic Sites, Local Eats, And Shopping — Mar 21, 2026
- Granite City Township, Madison County, Illinois - Wikipedia — Jan 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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