East Mountain Medical
Family Services • Great Barrington, MA
Clinic Type
Family Services
Address
Suite 102, Great Barrington, MA
Phone
413-854-9966
BHSPatientExperience@bhs1.org
Opening Hours
Mon – Fri: 7:00am – 5:00pm (as indicated in snippets)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Does East Mountain Medical discriminate in the provision of services based on ability to pay or payer source?
East Mountain Medical, a Rural Health Clinic of Fairview Hospital, does not discriminate in the provision of services to an individual (i) because the individual is unable to pay; (ii) because payment for those services would be made under Medicare, Medicaid, or the Children’s Health Insurance Program (CHIP); or (iii) based upon the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity.
Is there a sliding fee program based on income and family size?
A sliding fee program based on income and family size is available.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Google aggregate: 3.0 out of 5 stars (based on 4 reviews) (4)
Patients praise
- High-quality, professional physicians
- Helpful and caring staff once seen
- Non-judgmental care provided by clinicians
- Quick and painless blood draws
- Efficient and responsive practice environment
Common complaints
- Difficulty scheduling appointments
- Long wait times for appointments
- Concerns about patient care quality in recent years
- High staff turnover
"They no longer care about their patients and they have time for no one. They don't keep emergency appointments open in their schedule for patients with emergencies or dire situations. If you call with a serious medical problem, they try to give you an appointment four months out."
— Patient review on Google/Birdeye"My doctor, Dr. Andrew Potler, is a marvelous physician. He's friendly, he takes time with each patient, he's thorough and very professional."
— Patient review on Yelp"Due to a vastly imbalanced patient to doctor ratio, it can be tough to get an appointment scheduled. However, once you have an appointment, the faculty and staff are very helpful."
— Patient review on uscompanies.netSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Desiree Montano — Apr 9, 2026
- Great Barrington: Volunteers in Medicine host health care experts | Community News | The Berkshire Eagle — Jul 10, 2026
- BUSINESS BRIEFS: Great Barrington naturopathic practice; Housatonic Valley Association new executive director; Downtown Pittsfield announces awardees; County Ambulance Service nationally recognized; Berkshire Health Systems community meeting; Lebanon Valley Community Corporation scholarship; Berkshire Woodworkers Guild scholarship; BCC Dean’s List - The Berkshire Edge — Jul 14, 2025
- Fairview Hospital purchases neighboring property in Great Barrington. Here's what it's going to do with it | South Berkshires | The Berkshire Eagle — Oct 5, 2025
- A Prescription for Primary Care in the Berkshires - Berkshire Health Systems — Aug 8, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family services clinics in Great Barrington
CHP Berkshires (Community Health Programs, Inc.) is a nonprofit healthcare network based in Great Barrington, MA, founded in 1974. It provides comprehensive, patient-centered services across nine offices in the Berkshires, including: - Primary care (adult and pediatric) and women’s health - Dental care and nutrition - Behavioral health and family support services - WIC and mobile health/same-day urgent care - A patient-first approach offering care regardless of ability to pay Key facts: - Headquarters: 442 Stockbridge Rd, Great Barrington, MA - Other locations: Pittsfield, Lee, and nearby towns - Employees: ~56 (growth ~10% YoY) - Revenue: $25M–$50M - Website: chpberkshires.org - Contact: info@chpberkshires.org; main phone numbers listed on site Goal: CHP Berkshires aims to provide whole-person care across medical, dental, nutrition, behavioral health, and family support services to more than 34,000 patients, clients, or donors in the Berkshire region.
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