Baystate Family Medicine - Greenfield
Family Medicine • Greenfield, MA • Since 1895
About
Baystate Franklin Medical Center (BFMC) in Greenfield, MA is a nonprofit hospital and health care facility founded in 1895. It provides comprehensive, close-to-home care and is part of Baystate Health. Key details: - Location: 164 High St, Greenfield, MA; serves the Greenfield area - Type: Nonprofit hospital - Beds/Departments: Health care facility with medical services across multiple departments - Workforce: ~101 employees; notable leadership includes Venu Ganipisetti (Chief of Hospital Medicine) and program directors - Contact: 413-773-0211 - Website: baystatehealth.org/locations/franklin-medical-center If you’re specifically looking for Baystate Family Medicine in Greenfield, BFMC is the local Baystate Health facility option, offering hospital-based services and connections to broader Baystate Health networks.
Clinic Type
Family Medicine
Address
48 Sanderson Street, Floor 2, Greenfield, MA 01301
Phone
413-773-4945
Medical.StaffOffice@baystatehealth.org
Opening Hours
Mon-Fri 7:30 am - 5 pm; Sat Closed; Sun Closed
Services Offered
Insurance & Payment
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Multiple bill payment options, Pay My Bill, participate in most insurance programs in our area
Languages Spoken
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FAQs
Need a primary care provider?
Call 413-794-5412 to get started if you don't have a primary care provider.
Can I schedule online?
Current patients can now schedule appointments online! To schedule an annual physical, follow-up, or same-day sick visit, select 'Request Appointment' with one of our providers. Not all providers offer online scheduling.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye: 2.1 stars out of 5 (54 reviews)
Patients praise
- Some patients reported positive interactions with individual doctors, describing them as friendly, knowledgeable, and attentive
- Some experiences noted efficient or cheerful service in specific contexts
Common complaints
- Difficulties with phone communication, including long hold times, dropped calls, and failure to return messages
- Challenges in scheduling appointments or long wait times for appointments
- Frustration with office management and administrative processes, such as obtaining medical records
- Concerns regarding inconsistent mask-wearing policies among staff
- Dissatisfaction with the perceived quality of care and provider turnover
"WORST EXPERIENCE EVER!!! I'd moved back to MA and this office dragged it's feet getting my medical records for 2 weeks, wouldn't return my phone calls..."
— Birdeye/Rehab.com"It’s impossible to get through and speak with anyone in the office. The call system will also dump your call often and hang up."
— LocalityBiz"Great doctors, good service. My doctor is always present and asks good questions. He doesn't rush and is friendly and knowledgeable."
— Birdeye/LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Baystate Franklin family medicine residents make connections, learn about rural health care in tour - Athol Daily News — Jul 22, 2025
- Baystate eyes new use of old Mary Lane Hospital campus in Ware — Feb 9, 2026
- Baystate Health expands medical services in Ware — Feb 4, 2026
- Health needs report identifies homeless population as priority - Greenfield Recorder — Dec 15, 2025
- Dr. Jillian A. Dodge, DO - OB-GYN in Springfield, MA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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