Baystate Behavioral Health
Mental Health • Greenfield, MA • Since 1895
About
Baystate Franklin Medical Center (BFMC) is a nonprofit hospital in Greenfield, MA, part of Baystate Health. Founded in 1895, it provides comprehensive, close-to-home healthcare and employs about 101 people. BFMC serves primarily U.S. staff with a small Costa Rica presence and is located at 164 High St, Greenfield. Leadership includes Chief of Hospital Medicine Venu Ganipisetti and program directors including Josefa Scherer. The center is categorized under hospitals and healthcare, focusing on patient safety and community health in western Massachusetts.
Clinic Type
Mental Health
Address
Greenfield, MA (inpatient unit at Baystate Health)
Phone
Fax 413-773-2587
Medical.StaffOffice@baystatehealth.org
Opening Hours
Monday: Open 24 hours; Tuesday: Open 24 hours; Wednesday: Open 24 hours; Thursday: Open 24 hours; Friday: Open 24 hours; Saturday: Open 24 hours; Sunday: Open 24 hours
Services Offered
Insurance & Payment
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Multiple bill payment options, Most insurance programs accepted in the area, Pay My Bill, participate in most insurance programs in our area
Languages Spoken
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FAQs
What services are provided at Baystate Behavioral Health - Greenfield Inpatient?
Inpatient treatment for patients ages 18 and older with psychiatric disorders in a safe, secure setting.
How can I manage my health records or schedule appointments?
With MyBaystate you can easily manage your health record and schedule appointments, message your providers, and refill prescriptions.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Vivian Health: 4.6/5.0 (staff reviews) (13 reviews)
- HospitalCompare.io: 86/100
- Addiction Resource: 9.4/10
Patients praise
- Compassionate, dedicated, and responsive nursing staff
- Strong community support for the unit's continued operation
- Traveler-friendly and welcoming work environment for staff
Common complaints
- Patient dissatisfaction with hospital food services
"When I rang the bell for an attendant they responded quickly, not waiting 20 minutes for help. I can honestly say there wasn’t one nurse who didn’t show true caring, compassion and empathy."
— Letter to the Editor, Greenfield Recorder (2025)"Unit is very traveler friendly with an environment that is welcoming and kind. Schedule flexibility as well. Some staff nurses rent rooms to travelers which helps to integrate the team."
— Vivian Health (Staff Review, 2024)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Greenfield
Behavioral Health Network, Inc. (BHN) is a Massachusetts-based nonprofit behavioral health provider (founded 1937; HQ in Springfield) that offers mental health, substance use, and developmental services. offices (Massachusetts) and has a broader presence in Puerto Rico and Germany. The organization is actively expanding services and partnerships to meet growing community needs in Massachusetts, including efforts that may involve Greenfield and other communities. For specifics on “Greenfield,” check BHN announcements or press releases about new or expanded Greenfield services and partnerships.
CHD (Center for Human Development) operates outpatient behavioral health clinics in multiple locations, including Greenfield. The available highlights highlight CHD clinicians and patient stories from other CHD sites (Pine Street in Springfield and Park Street in West Springfield) during Mental Health Awareness Month, but do not provide specific details about a Greenfield location. Actionable: To verify Greenfield availability, contact CHD directly or visit their site for the Greenfield location and services.
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