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About

Behavioral Health Network, Inc. (BHN) is a Massachusetts-based nonprofit behavioral health provider (founded 1937; HQ in Springfield) that offers mental health, substance use, and developmental services. With 648 employees and $60M annual revenue, BHN operates across six U.S. offices (Massachusetts) and has a broader presence in Puerto Rico and Germany. The organization is actively expanding services and partnerships to meet growing community needs in Massachusetts, including efforts that may involve Greenfield and other communities. For specifics on “Greenfield,” check BHN announcements or press releases about new or expanded Greenfield services and partnerships.

Clinic Type

Mental Health

Address

21 Kenwood Street, Greenfield, MA

Phone

(413) 301-9355

Email

SUDAccess@bhninc.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • inpatient acute treatment
  • clinical stabilization services
  • residential recovery homes
  • transitional support services
  • outpatient treatment
  • recovery coaching
  • driver alcohol education services through the Massachusetts Impaired Driver Program
  • Northern Star co-occurring enhanced residential treatment program
  • diagnostic evaluations
  • medication services
  • MOUD referrals
  • aftercare planning

Team

  • Rose Evans — Senior Vice President

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehab.com: 3.59/5 (29)
  • Recovered.com: 4.2/5 (Not explicitly stated)
  • Trupaths.com: 3.4/5 (27)

Patients praise

  • Supportive nursing and clinical staff
  • Effective and life-saving treatment programs
  • Comprehensive and holistic approach to recovery and mental health
  • Improved privacy and service efficiency in some areas

Common complaints

  • Concerns regarding the availability and accessibility of detox services for females
  • Criticism of specific facility environment (e.g., perceived prison-like atmosphere)
  • Reports of inconsistent communication or slow response times
  • Complaints about management culture within the organization

"Very good place. More private don’t have to stand in line for nothing. The nurses are great. They work with you very well!!!"

Trupaths.com / Rehab.com

"BRING BACK DETOX FOR EVERYONE. Thanks for what y’all do though but definitely take these suggestions into consideration."

Trupaths.com / Rehab.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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