Urology | Baystate Health
Urology • Greenfield, MA • Since 1895
About
Summary: Baystate Franklin Medical Center (BFMC) is a nonprofit hospital in Greenfield, MA, part of Baystate Health. Founded in 1895, it offers comprehensive healthcare services close to home and operates with a workforce of about 101 employees. BFMC is connected to Baystate Health’s broader network and uses Cerner-based technology. For urology-specific care at Baystate Health in Greenfield, BFMC is the local facility within the Baystate system that may provide or refer urology services as part of its general medical center offerings. Key details: - Location: 164 High St, Greenfield, MA (Baystate Health network) - Type: Nonprofit hospital/healthcare facility - Services: General hospital care; part of Baystate Health, with potential urology services available through the system - Contact: 413-773-0211 - Website: baystatehealth.org/locations/franklin-medical-center Note: The page highlights BFMC’s role within Baystate Health and general hospital operations; for specific urology treatments, consult Baystate Health’s urology department or contacts within the Greenfield/Franklin region.
Clinic Type
Urology
Address
164 High St, Greenfield, MA 01301, US
Phone
413-794-0000
Medical.StaffOffice@baystatehealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Richard Alexander): 4.6/5 (27 reviews)
- Healthgrades (Dr. John Daly): 4.9/5 (29 reviews)
- WebMD (Dr. Richard Alexander): 5.0/5 (18 ratings)
- Vitals (Dr. John Daly): 5.0/5 (11 ratings)
Patients praise
- Providers described as knowledgeable, professional, and caring
- High praise for surgical care and staff attentiveness in positive experiences
- Effective treatment outcomes for many patients
- Doctors often seen as compassionate and thorough
Common complaints
- Difficulty securing timely appointments (long wait times)
- Staff interactions described by some as rude, dismissive, or impatient
- Lack of clear communication regarding appointment changes or treatment plans
- Concerns about unnecessary testing or lack of coordinated care
"The worst, most toxic medical office I've ever experienced. There is zero two-way communication or informed consent. Many of the staff are rude hostile impatient dismissive and condescending."
— LocalityBiz review of Baystate Urology - Greenfield"Dr. Alexander is wonderful and has a great team he works with."
— WebMD review of Dr. Richard Alexander"My experience with Dr. Daley his staff medical staff and the medical staff at the hospital was a terrific and excellent experience in my life Dr. Daley and his staff saved my life"
— WebMD review of Dr. John DalySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Wayne Berg, MSN, FNP-C - Franklin County Medical Center — Jun 9, 2026
- John Leonard Romano, MD - Baystate Health — Jul 30, 2025
- Location Search Results - Baystate Health — Nov 9, 2025
- BAYSTATE FAMILY MEDICINE - GREENFIELD - Updated July 2026 — Oct 14, 2025
- Baystate Health hiring Gastroenterology Physician in Greenfield, MA ... — Mar 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urology clinics in Greenfield
Urology Group of Western New England, PC (UGWNE) is a private medical practice based in Springfield, MA, offering adult urology care with advanced treatments. Key details: - Services: Comprehensive urology for adults; individualized treatment plans by physicians, PAs, and NPs. - Locations: 4 offices in Springfield, MA (HQ at 3640 Main St, Suite 103, 01107) with additional address lines listing nearby suites. - Contact: main phone numbers include 413-785-5321 and 413-731-7130; email info@ugwne.com. - Organization: Private partnership; annual revenue about $11.19M; workforce around 4 employees (growth noted). - Online presence: Website ugwne.com; active LinkedIn profile. - Web metrics: about 2,198 monthly visits; US-based with 100% traffic from United States. - Notable: Employer rating around 2.0/5.0 from 1 review (work-life balance higher than other categories). If you’re seeking urology care at 3640 Main St (Springfield), UGWNE is the local provider with multiple Springfield offices.
Pioneer Valley Urology (Pioneer Valley Urology, P.C.) is a Springfield, MA–based medical practice providing comprehensive urologic care for adults and children. Founded in 1994, the practice offers diagnosis and treatment for prostate disorders, bladder problems, kidney stones, infertility, low testosterone, incontinence, UTIs, vasectomy, and related concerns. They emphasize patient education and up-to-date treatments, with two offices (Springfield area) and a staff of about 25. Key details: - Headquarters: Springfield, MA - Offices: 2 locations in the Springfield area - Services: Medical/surgical urology for urinary and male reproductive systems - Patient focus: Adult and pediatric care - Contact: main numbers listed on site (local to Springfield, MA) If your search is specifically for locations in Springfield, Palmer, Enfield, or Greenfield, Pioneer Valley Urology currently operates two Springfield-area offices but does not list Palmer, Enfield, or Greenfield locations on their site. For precise scheduling or to confirm nearest office, contact them directly.
Comparing your options?
See other urology clinics in Greenfield, or search the full directory by insurance, ratings, and more.