Behavioral Health Services
Mental Health • Hagerstown, MD
Clinic Type
Mental Health
Address
11116 Medical Campus Rd., Suite 2989, Hagerstown, MD 21742
Phone
301-766-7600
media@meritushealth.com
Opening Hours
9:00 AM – 5:00 PM (typical office hours referenced; exact daily hours not fully specified in provided text)
Emergency Care
Emergency Psychiatric Services provides 24/7 crisis assessments via Emergency Department; after-hours assessments available
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
Do you offer emergency psychiatric services?
Counselors are available 24-hours-a-day, 365-days-a-year for phone consultation and on-site crisis assessments at the Emergency Department of Meritus Medical Center.
What is the role of the Emergency Psychiatric Services after hours?
Provides the only after-hours assessments in the county.
How are patients assessed and where are they referred?
All patients are seen by an Emergency Department physician and a master's-prepared mental health professional to assess both physical and mental stress; patients are referred to the least restrictive environment.
What services are included in Progressive Care Service?
Assessment, individual and group therapy, coordination of care, medication evaluation and family support for individuals impaired by mental health difficulties that do not require hospitalization or who need some additional support during crises.
What are the hours for Progressive Care Service?
Available Monday, Wednesday and Friday from 9:00 a.m. – 12:30 p.m., with a Progressive Wellness Class on Tuesdays and Thursdays from 10:30 a.m. – 11:30 a.m.
How can I contact the intake coordinator?
Initial inquiries may be directed to 301-766-7627 or 301-766-7602.
Social Media
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What Patients Say
Overall sentiment across review platforms: mixed
- Recovery.com: 2.2/5 stars (9 reviews)
- Birdeye (Brook Lane): 3.4/5 stars (33 reviews)
- Rehab.com (BHG Maryland Treatment Center): 3.8/5 stars (67 reviews)
- TherapyDB (Sage Mental Wellness): 4.8/5 stars (52 reviews)
Patients praise
- Individual providers noted as attentive and caring
- Convenient hours for some treatment centers
- Modern or well-maintained facilities
- Effective communication and thoroughness from specific therapists/providers
Common complaints
- Long wait times and difficulty scheduling appointments
- Perceived lack of care or focus on profit over patient needs
- Disrespectful or unprofessional staff interactions
- Inconsistent communication regarding appointments and medication management
- Concerns about understaffing and safety in inpatient settings
"These people make it TOO obvious they are just there to get pay for their job and go home, they clearly do not care about HELPING PEOPLE"
— Birdeye review for Brook Lane"This place does not want you to work because they constantly cause you to put your job at risk for all of the recalls... Support clients and their jobs!"
— Rehab.com review for BHG Maryland Treatment Center"Audra is truly unique in that she has the capacity to deeply listen... She made me feel so comfortable that I was able to tell her things deeply personal."
— LocalityBiz review for Sage Mental WellnessSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Behavioral Health - Washington County Health Department — Jul 1, 2026
- Behavioral Health Services | Meritus Health Care System — Nov 3, 2025
- Contact Mental Health Clinic in Hagerstown — Dec 14, 2025
- Psychiatric Therapy | Services | Hagerstown, Maryland — Jul 25, 2025
- BHG Maryland Treatment Center - Behavioral Health Group — Dec 17, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Hagerstown
Mental Health Services at Family Healthcare of Hagerstown - Organization: Family Healthcare of Hagerstown (nonprofit community health center in Hagerstown, MD; founded 2003). - Services: Provides mental health services as part of its comprehensive primary care offerings. Integrated within a broader suite that includes oral health, pediatric care, and other onsite supports. - Approach: Affordable, accessible, and compassionate care for individuals and families; services delivered through a private nonprofit community health model. - Additional context: Located in Hagerstown, Maryland, and operates alongside primary care and other health services. May be part of a broader team of healthcare professionals at a small, community-focused clinic.
The Mental Health Center of Western Maryland, Inc. is a private, nonprofit community mental health provider based in Hagerstown, MD (founded 1993). They offer outpatient treatment, mobile treatment, and rehabilitation services for adults, children, adolescents, and families, including school-based programming and medication monitoring. The center is CARF-accredited and focuses on preventative, therapeutic, and rehabilitative care. Key details: 4 offices in the U.S. (headquartered at 1180 Professional Court, Hagerstown), annual revenue about $21.86M, small staff (5 employees with roles in medical and project management), and a broad service scope across psychiatry, therapy (individual, group, family), and community programs. Website: thementalhealthcenter.net.
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