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About

Community Memorial Hospital (Hamilton, NY) is a nonprofit healthcare provider offering 24/7 emergency care plus urgent, primary, and specialty services. They provide inpatient stays and surgical procedures, with emphasis on quality care, compassion, and respect. The organization operates multiple facilities with the main HQ at 150 Broad Street, Hamilton, NY 13346, and offers a range of roles (e.g., Medical Assistants, Radiologic Technologists, Nurses, and Physicians) across urgent care, family health centers, and specialty services. For urgent care specifically, they position themselves as able to handle both urgent care needs and true emergencies, with 24/7 emergency room access and a broad suite of primary and specialty care close to home.

Clinic Type

Emergency Medicine

Address

164 Broad St., Hamilton, NY 13346

Phone

+13156486411

Email

wellnesscenter@cmhhamilton.com

Opening Hours

Walk-in center with structured hours (hours not fully listed); calls for after-hours voicemail and follow-up next business day

Emergency Care

Emergency Department available at Community Memorial Hospital (150 Broad Street) for life-threatening conditions; after-hours guidance to call 911

Services Offered

  • Urgent Care

Technology & Equipment

  • Radiology department on campus (state-of-the-art radiology)

Insurance & Payment

cash, checks, credit cards, pay today option

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye/Google: 3.2 out of 5 stars (103 reviews)
  • Vivian Health: 5.0 out of 5 stars (2 reviews)
  • Solv Health: Not specified (1 review)

Patients praise

  • Professional, kind, and knowledgeable nursing staff
  • Positive surgical experiences and patient-focused specialist care
  • Efficient care for specific medical issues like asthma attacks
  • High patient recommendation rate reported in US News data

Common complaints

  • Long wait times in the Emergency Department
  • Difficulties reaching administrative or billing staff by phone
  • Reports of staff being unhelpful or rude in the ER
  • Safety concerns including specific hospital-acquired conditions like bloodstream infections and pressure sores
  • Frustration with communication and administrative follow-up

"The care in ER and hospital is good, but trying to get someone on the phone for info, billing, sitting dates to see doctors etc. is horrible."

Birdeye (Patient Review)

"The visiting PA and the nurses were incredibly kind. But when I needed to verify my records, I was argued with and then hung up on."

Birdeye (Patient Review)

"Recently had cataract surgery. Staff at all locations I went to were professional, welcoming, kind and very helpful."

Healthgrades (Patient Review)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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