Urgent Care Services - Hamilton - Community Memorial Hospital
Urgent Care • Hamilton, NY
About
Community Memorial Hospital (Hamilton, NY) is a nonprofit healthcare provider offering 24/7 emergency care plus urgent, primary, and specialty services. They provide inpatient stays and surgical procedures, with emphasis on quality care, compassion, and respect. The organization operates multiple facilities with the main HQ at 150 Broad Street, Hamilton, NY 13346, and offers a range of roles (e.g., Medical Assistants, Radiologic Technologists, Nurses, and Physicians) across urgent care, family health centers, and specialty services. For urgent care specifically, they position themselves as able to handle both urgent care needs and true emergencies, with 24/7 emergency room access and a broad suite of primary and specialty care close to home.
Clinic Type
Urgent Care
Address
164 Broad St., Hamilton, NY
Phone
+13156486411
wellnesscenter@cmhhamilton.com
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Emergency Department available at same campus for life-threatening conditions; direct to Emergency Department when needed
Services Offered
Technology & Equipment
Insurance & Payment
Insurance verification requires showing and copying insurance card; pay today option if not billed through insurance.
Cash, Checks, Credit cards, Insurance
Languages Spoken
—
Pricing
FAQs
What are the hours and walk-in status?
Yes, it is a walk-in center with structured hours; some cases may require higher level of care or referral to Emergency Department.
Do I need my Insurance ID card to be seen in urgent care?
In order to verify your insurance coverage we will need to see and copy your insurance card. Without it we cannot bill your insurance. We can still provide you with care, but you would have to utilize our pay today option.
Do you take insurance and what forms of payment do you accept?
We accept most major insurance plans. We also accept cash, checks and credit cards.
Is Urgent Care open on holidays?
Our urgent care center is closed the following holidays. New Year’s Eve , New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve and Christmas.
What is the typical wait time and visit duration?
Patients are typically seen within one hour, and most have completed their visit within one hour. Since we are a walk-in center, occasionally patients may experience longer than the typical wait times. Very sick or injured patients may require immediate attention by providers.
What should I do if I suspect a life-threatening condition?
If you feel your condition is life-threatening call 9-1-1 immediately and go to the nearest Emergency Department.
Can I be referred to the Emergency Department from Urgent Care?
Yes. You may be referred to our Emergency Department for continued care.
What about after-hours care or weekend calls?
If you are calling after hours or on the weekend, please leave a detailed voicemail and the office will contact you the next business day. If you suspect a broken bone, visit the Emergency Department.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.2/5 stars (103 reviews)
- Momentary (based on CMS HCAHPS): 4/5 stars (224 patients)
- US News & World Report: 92% willingness to recommend (N/A)
Patients praise
- Friendly, knowledgeable, and accommodating clinical staff for inpatient and surgical services
- Effective care for specific medical issues like asthma attacks
- High patient recommendation rates based on formal surveys
- Clean environment and effective nurse communication
Common complaints
- Long wait times for information, billing, and services
- Negative experiences within the Emergency Department, including perceived staff unfriendliness and delays in care
- Difficulties in accessing records or communicating with administrative staff
"The care in ER and hospital is good, but trying to get someone on the phone for info, billing, sitting dates to see doctors etc. is horrible."
— Birdeye Review"Every doctor and nurse was really nice, came in with a bad asthma attack, they knew what to do and helped me very quickly."
— Birdeye/Google Review"The hospital's top strength is nurse communication, with 86.0% of patients noting effective communication from nurses, which exceeds the national average of 78.6%."
— Momentary Labs analysis of CMS HCAHPS dataSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Community Memorial Center receives award for new Breast Biopsy Program — Jul 12, 2025
- Online auction could bring new CMH property owner | Local News | crescent-news.com — Jan 22, 2026
- Community Memorial Hospital recognized for nurse communication | Health, Fitness and Recreation | romesentinel.com — Jul 11, 2026
- HHS Urgent Medicine Day Unit a provincial first - Hamilton Health Sciences — Mar 30, 2026
- As viral season hits, Hamilton health experts call for protection and awareness - Hamilton Health Sciences — Oct 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
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