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About

Upper Great Lakes Family Health Center is a nonprofit medical practice with 12 U.S. offices, headquartered in Hancock, Michigan. Founded in 2009, it provides substance abuse counseling and broader health services to individuals and families. The organization employs about 62 people and has annual revenue around $6 million. Key contact options include enroll@uglhealth.org and phone lines such as 906-449-2900. Primary Hancock location: 500 Campus Drive, Hancock, MI 49930. Additional nearby offices include Gwinn, Lake Linden, and Menominee, MI.

Clinic Type

Family Medicine

Address

500 Campus Drive, Hancock, MI 49930

Phone

906.483.1060 (Family Practice)

Email

gremlinswellness@hpts.us

Opening Hours

Monday 7:30 a.m. – 5:30 p.m.; Tuesday 7:30 a.m. – 5:30 p.m.; Wednesday 8:00 a.m. – 5:00 p.m.; Thursday 7:30 a.m. – 5:30 p.m.; Friday 7:30 a.m. – 5:00 p.m.

Emergency Care

In an emergency, go to your local emergency department or dial 9-1-1.

Services Offered

  • Family Medicine
  • OB/GYN
  • Pediatrics
  • Women’s Health
  • School-Based Care
  • MTU Student Health
  • Dental
  • Behavioral Health
  • School-Based Care CLK
  • School-Based Care CIA
  • School-Based Care Houghton
  • School-Based Care Houghton Middle HS
  • School-Based Care Lake Linden
  • Quick Care Walk-In Services 2
  • Family Medicine (portal/clinic)
  • Pediatrics (suite 5)
  • OB/GYN (suite 3)
  • Pharmacy

Team

  • Kelly Fletcher, Family Medicine — MD
  • Rosmin Jos, Family Medicine — MD
  • Kathryn Kass, Family Medicine — PA-C
  • Mercedes Maki, Family Medicine — PA-C
  • Erin McKenzie, Family Medicine — MD

Insurance & Payment

Languages Spoken

  • English

FAQs

Are there on-site labs and x-rays available?

Yes, on-site labs and x-rays are available.

What services are offered at Hancock Family Health Center?

Family Medicine; OB/GYN; Pediatrics; Pharmacy on site.

What are the hours for Family Medicine?

Monday–Friday 7:30 a.m. – 5:30 p.m. (slightly different by day as listed).

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye (Pediatrics): 3.4 out of 5 stars (5 reviews)
  • Charity Navigator: 96% (Four-Star) (N/A (Charity Navigator Rating))

Patients praise

  • Appreciation for professional and personalized patient care
  • Strong community impact and mission-driven focus
  • High organizational accountability ratings (charity-based evaluation)

Common complaints

  • Concerns regarding management practices
  • Variable work culture experiences among staff

"I really appreciated the care and professionalism of Dr Jos and her team when treating my fiance. Its a blessing to have them in the community."

LocalityBiz review

"Many individuals express gratitude for the personalized care and attention they receive at this nonprofit. One user highlighted their positive experience, stating that the team takes the time to listen and accurately address health concerns."

GiveFreely.com review summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More family medicine clinics in Hancock

Hancock, MI·Family Medicine

Summary: UP Health System Hancock is part of UP Health System’s network with four U.S. locations. Specifically for Hancock, the address listed is 500 Campus Dr, Hancock, MI 49930. The system’s other locations include HQ in Marquette (580 W. College Ave, Marquette, MI 49855) and Ishpeming, MI, plus an additional Marquette address (580 W College Ave Fl 6, Marquette, MI 49855).

VerifiedSince 1973

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