Our Locations | UP Health System
Family Medicine • Hancock, MI • Since 1973
About
Summary: UP Health System Hancock is part of UP Health System’s network with four U.S. locations. Specifically for Hancock, the address listed is 500 Campus Dr, Hancock, MI 49930. The system’s other locations include HQ in Marquette (580 W. College Ave, Marquette, MI 49855) and Ishpeming, MI, plus an additional Marquette address (580 W College Ave Fl 6, Marquette, MI 49855).
Clinic Type
Family Medicine
Address
1414 W. Fair Ave., Ste. 36, Marquette, MI 49855
Phone
906-449-1010 (Marquette)
Stuart.Johnson@mghs.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
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What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (overall patient satisfaction) (299 completed surveys)
- Facebook: 70% recommend (68 reviews)
Patients praise
- High patient satisfaction ratings in formal surveys (e.g., 5-star rating)
- Strong communication reported between nursing/physician staff and patients
- Cleanliness of the facility is frequently praised
- Many reports of compassionate and efficient emergency department care
- 80% of patients would recommend the facility based on surveys
Common complaints
- Difficulties with appointment scheduling, including language barriers and background noise
- Issues with administrative competency, particularly regarding accurate medical records and medication lists
- Perceived lack of empathy or care from some staff members
- Billing and insurance processing concerns
"Every staff member I dealt with today was awesome! Gentlemen that volunteers at information was very helpful! The MRI nurses Crystal and Ashley were compassionate, kind and efficient!"
— LocalityBiz reviewer"The staff here is not very competent at making sure that records are read and kept accurately. We have family members that are on multiple meds for health issues and for the 6 months we've been dealing with this place they have yet to get the meds correct."
— LocalityBiz reviewer"We had to make an unexpected trip to the ER because of a snowmobiling incident, and the staff from checking us in to the nurses and doctors were absolutely amazing in this ER!"
— MapQuest/Yelp reviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- UP Health System – Portage to transition Portage Apothecary to Upper Great Lakes Family Health Center — Apr 8, 2026
- Upgrades to MRI technology among highlights in UP Health System’s community benefit reports — May 1, 2026
- UPHS statement on Leapfrog hospital safety scores | | myupnow.com — Dec 5, 2025
- Trauma Care in the Upper Peninsula's Only Level III Trauma Center — May 4, 2026
- Imaging Services that Specialize in You — Jan 30, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Hancock
Upper Great Lakes Family Health Center is a nonprofit medical practice with 12 U.S. offices, headquartered in Hancock, Michigan. Founded in 2009, it provides substance abuse counseling and broader health services to individuals and families. The organization employs about 62 people and has annual revenue around $6 million. Key contact options include enroll@uglhealth.org and phone lines such as 906-449-2900. Primary Hancock location: 500 Campus Drive, Hancock, MI 49930. Additional nearby offices include Gwinn, Lake Linden, and Menominee, MI.
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