Harwich Port Community Health Center
Family Medicine • Harwich, MA • Since 1987
About
Outer Cape Health Services (OCHS) is a nonprofit regional community health center with a main location in Harwich Port, MA. Founded in 1987, it operates seven offices across Cape Cod, including the Harwich Port site (HQ at 710 Route 28, Harwich Port, MA 02646). OCHS provides comprehensive primary and specialty care, behavioral health, pharmacy, WIC and nutrition services, insurance enrollment assistance, telehealth, pediatrics, women’s health, vision, sexual health (TNT), and other supportive services. They serve roughly 17,000 patients annually and emphasize affordable access with no one denied services due to inability to pay. OCHS is a 501(c)(3) nonprofit affiliated with Beth Israel Deaconess Medical Centers and collaborates with Cape Cod Healthcare and local community agencies.
Clinic Type
Family Medicine
Address
710 Route 28 Harwich Port, MA 02646
Phone
508-432-1400
recruitment@outercape.org
Opening Hours
Mon-Fri 8am-5pm; Thu 9am-6pm; Sat-Sun Closed
Telehealth
https://www.outercape.org/services/telehealth/
Emergency Care
After hours: call 911; Cape Cod Hospital emergency at 27 Park St, Hyannis, MA 02601
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Hours of Operation
| Monday | 8am – 5pm | | --- | --- | | Tuesday | 8am – 5pm | | Wednesday | 8am – 5pm | | Thursday | 9am – 6pm | | Friday | 8am – 5pm | | Saturday | Closed | | Sunday | Closed* |
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Aggregated Google and Birdeye reviews): 3.7 out of 5 stars (168 reviews)
- Leadstal: 3.8 out of 5 stars (Not explicitly stated (aggregated))
Patients praise
- Appreciation for the quality of care provided by doctors and PAs
- Clean and modern facility environment
- Some staff members noted as helpful and efficient
- In-house lab and pharmacy convenience noted positively by some patients
Common complaints
- Significant difficulty reaching staff via telephone
- Unresponsive or delayed follow-up on test results and referrals
- Perceived lack of empathy or concern from administrative/support staff
- Inefficiencies in administrative processes, including prescription handling and referrals
"The level of incompetence and poor management can't be over-stated - it is nearly impossible to reach someone within a half-hour wait time. Once you do connect with a person on the phone, they are most likely ill-suited for the job and/or have not received proper training."
— Birdeye Review"Been going here for a few years, and recently last year or so, the customer service/call back/follow up is literally non-existent! Quality of care with Doc's, PA's etc is good. But what does that matter when a nurse calls you back regarding test results and I've called back 3X to return that call, even been escalated to "priority" and still no call back at all."
— LocalityBiz ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Outer Cape Health Services will move from Harwich, shrink office space — Jun 24, 2026
- Cape Cod medical care nonprofit for 10 towns moves toward telehealth — May 28, 2026
- OCHS to Move Harwich Clinic to Orleans - The Provincetown Independent — Jul 1, 2026
- Outer Cape Health Pulls Plug On Harwich Clinic, Squeezes Into Smaller — Jul 2, 2026
- OCHS Plans a Big Shift to Telehealth Care - The Provincetown Independent — Apr 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Harwich
Pleasant Lake Medical Center, LLC is a privately held primary care medical practice based in Harwich, Massachusetts (Cape Cod). Founded in 1977, it operates with a small team and is currently hiring for multiple positions, including primary care physicians. The practice serves as a comprehensive family medicine provider and is active on LinkedIn. Contact: (508) 432-5233 or (508) 430-0511. They advertise accepting new patients and emphasize growth and breadth of staff from front office to physicians.
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