Beth Israel Lahey Health Primary Care – Primrose Street
Family Medicine • Haverhill, MA • Since 2019
About
Beth Israel Lahey Health Primary Care – Primrose Street Haverhill is a primary care clinic operated by Beth Israel Lahey Health (BILH), a nonprofit health system formed in 2019 through a merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. The Primrose Street location provides primary care services as part of BILH’s network, which includes hospitals, urgent care, behavioral health, and community health services across Massachusetts (and affiliated locations). If you need specifics like hours or services for Primrose Street Haverhill, I can look up the current details.
Clinic Type
Family Medicine
Address
Beth Israel Lahey Health Primary Care – Primrose Street
Phone
978-373-4400
Rafael.hernandez@bilh.org
Opening Hours
Sunday Closed; Monday 8:00 am – 5:00 pm; Tuesday 8:00 am – 5:00 pm; Wednesday 8:00 am – 5:00 pm; Thursday 8:00 am – 5:00 pm; Friday 8:00 am – 5:00 pm; Saturday Closed
Services Offered
—
Team
Insurance & Payment
Pay Bill Online via MyChart BILH (for services after Oct 26, 2024), Pay bill via Athenahealth portal (for services before Oct 25, 2024)
Languages Spoken
FAQs
How often should I see my primary care provider for annual check-ups?
You should see your primary care provider once a year for your annual check-up. You may need additional visits if medical issues arise.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- WebMD: No ratings available for this specific practice name (0 reviews)
Patients praise
- No specific positive themes identified for this location in available reviews
Common complaints
- unprofessional and dismissive staff behavior
- long wait times for appointments and phone support
- poor communication regarding intake processes
"I experienced long wait times, poor communication, and cold, unprofessional treatment."
— LocalityBiz review regarding Women's Health Care on Primrose Street"Nurses and staff have unprofessional behavior. In the middle of my appointment the nurse left the room for 15 minutes. ... Definitely leaving the practice after that experience."
— LocalityBiz review regarding Women's Health Care on Primrose StreetSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Urgent care center opened in Haverhill | Minutes | eagletribune.com — Jul 30, 2025
- Beth Israel Lahey Health Urgent Care - JDL — Sep 19, 2025
- Beth Israel Lahey Health CEO Kevin Tabb's vision is finally paying off — Jan 24, 2026
- Beth Israel Lahey Health Primary Care – Physician – Family Care Center of Stoneham - Careers at Beth Israel Lahey Health — Oct 27, 2025
- Debra Wong, NP - Nurse Practitioner in South Hamilton, MA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Haverhill
Haverhill Family Office, LLC is a private primary care practice based in Haverhill, Massachusetts, founded in 2010. They offer same-day visits (in-person or telehealth) and accept nearly all insurance plans, including Medicare and MassHealth. The practice serves families in Haverhill and surrounding areas (Methuen, Andover, Lawrence, Salem) and partners with nursing homes to provide care. Current staffing is very lean (1 employee listed), but the clinic emphasizes medical excellence and accessibility. Web metrics show modest monthly visits with a low bounce rate, and services align with internal medicine, family medicine, and general primary care, including medical exams and telehealth. Contact: 978-521-6555 or 978-521-1236.
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