Haverhill Family Office: The Best for Primary Care
Family Medicine • Haverhill, MA • Since 2010
About
Haverhill Family Office, LLC is a private primary care practice based in Haverhill, Massachusetts, founded in 2010. They offer same-day visits (in-person or telehealth) and accept nearly all insurance plans, including Medicare and MassHealth. The practice serves families in Haverhill and surrounding areas (Methuen, Andover, Lawrence, Salem) and partners with nursing homes to provide care. Current staffing is very lean (1 employee listed), but the clinic emphasizes medical excellence and accessibility. Web metrics show modest monthly visits with a low bounce rate, and services align with internal medicine, family medicine, and general primary care, including medical exams and telehealth. Contact: 978-521-6555 or 978-521-1236.
Clinic Type
Family Medicine
Address
62 Brown St, Suite 502, Haverhill, MA 01830
Phone
978-521-6555
—
Opening Hours
Mon-Sat by appointment (same-day availability mentioned); exact hours not specified
Telehealth
available
Emergency Care
Advice to avoid unnecessary ER visits; primary care can help assess urgency and place of care
Services Offered
Technology & Equipment
Team
Insurance & Payment
We accept almost all insurance plans including Medicare & MassHealth Medicaid
Pay My Bill through Weave (online)
Languages Spoken
FAQs
Do you offer same-day visits?
Unlike other healthcare clinics that make you wait weeks or months for an appointment, we are able to offer same day visits in-person or via telehealth.
What are your hours and appointment availability?
Same day visits in-person or via telehealth are offered; exact hours are not specified on the page.
What is the full address for the clinic?
62 Brown St, Suite 502, Haverhill, MA 01830.
What is the contact phone number?
978-521-6555.
Do you have an email contact?
null.
What insurances do you accept?
We accept Medicare and MassHealth Medicaid, and almost all other insurance plans.
What payment options are available?
Online bill pay is available through Weave; scheduling typically via online forms.
Which languages are spoken?
null.
Is telehealth available?
Yes, telehealth visits are available (Televisit) via doxy.me/haverhill.
Do you have any awards or special accreditations?
null.
Do you offer emergency care services or recommendations?
ER visits are sometimes avoidable; the primary care team can help determine urgency and appropriate care setting.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp, Zocdoc, LocalityBiz, MapQuest: 1 star to 5 stars (polarized) (Not explicitly totaled across platforms; multiple individual reviews exist on public platforms)
Patients praise
- Dr. Shih is described as patient, friendly, and attentive by many patients
- Convenient location and availability of same-day or short-notice appointments
- Professional and courteous demeanor from the doctor himself during consultations
- Comprehensive care services including family and internal medicine, telehealth, and nursing home support
Common complaints
- Administrative disorganization and errors regarding prescriptions and pharmacy communication
- Long wait times for appointments and while at the office
- Unprofessional communication with patients and difficulty resolving office-related disputes
- Perceived high cost of visits
"Haverhill Family Office is a very professional and courteous family care PCP provider. My entire family of 5 goes here and are always given the quality of care that we deserve. Dr. Shih truly cares about his patients."
— Haverhill Family Office official website testimonial"Its difficult to even describe the level of negligence in this practice by "dr." Shih and their "manager" They make mistakes constantly and then blame the patient. I have both CVS and walgreens agreeing they are one of the worst practices to deal with."
— Public online review on LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- News Release: Echo sells Medical Office Asset in Haverhill, MA — Sep 2, 2025
- 🏥 Multiple Healthcare Openings in Haverhill, MA – $2K+/week - NewsBreak — Jul 9, 2026
- Haverhill Council on Aging Hosts Wythe to Give Estate Planning Pointers - WHAVWHAV — Sep 1, 2025
- New Executive Director Brings More Than 30 Years of Senior & Financial Services Expertise to Benchmark at Haverhill Crossings — Mar 17, 2026
- Beth Israel Lahey Health Primary Care – Physician – Family Care Center of Stoneham - Careers at Beth Israel Lahey Health — Oct 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
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