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About

Hayward Wellness - Alameda Health System - Part of Alameda Health System’s network of facilities and community wellness sites serving the East Bay, including the Hayward area through its Wellness Centers in Oakland, Newark, and Hayward. - Aimed at providing local, accessible health services and wellness resources as part of AHS’s broader system, which also includes Wilma Chan Highland Hospital Campus (regional trauma center/teaching hospital), John George Psychiatric Hospital, Fairmont Hospital, San Leandro Hospital, Alameda Hospital, and recent St. Rose Hospital affiliation. - Leadership and key roles related to overall care and program operations are listed, including executives in operations, care management, pharmacy, utilization management, and substance use treatment, indicating a structured governance framework supporting wellness and community health in Hayward.

Clinic Type

Family Medicine

Address

664 Southland Mall Dr., Hayward, CA 94545

Phone

510-266-1700

Email

COB@alamedahealthsystem.org

Opening Hours

Clinic Hours: Monday – Friday 8 a.m. – 5 p.m. Lab Hours: Monday – Friday 8 a.m. – 3:45 p.m.

Services Offered

  • Adult Immunology Clinic
  • medical services including diagnostic, wellness and preventive care
  • tests and treatments for immune system diseases
  • lab services hours
  • caregivers offer comprehensive, culturally appropriate services, information and resources for healthier living

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp and Medicals-Health.com: 3.4 out of 5 stars (58 reviews (Yelp), 5 reviews (Medicals-Health.com))

Patients praise

  • Individual healthcare providers described as friendly, knowledgeable, and attentive (e.g., specific doctors)
  • Facility cleanliness
  • Convenient location for some patients

Common complaints

  • Difficulty scheduling appointments and long wait times for appointments (months out)
  • Poor communication and perceived lack of friendliness from phone operators and front desk staff
  • Frequent appointment cancellations by the clinic
  • Concerns regarding appointment logistics and potential double-booking

"The healthcare providers are friendly and knowledgable... Doctor Sharon Jones is wonderful! She actually listens to her patients."

Medicals-Health.com User Review

"Would give NEGATIVE 5 stars if I could... Every time I call to get an appointment, I'm told they don't have availability or I'm on hold forever."

MapQuest/Apple Maps User Review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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