Good Shepherd Orthopedics
Orthopedic Surgery • Hermiston, OR • Since 1954
About
Good Shepherd Orthopedics in Hermiston is part of Good Shepherd Health Care System (GSHCS), a nonprofit, independent health system based in Hermiston, Oregon. GSHCS has over 1,250 staff and 200 credentialed providers, including 40 robotic-trained surgeons offering a broad range of surgical services. The Orthopedics specialty is part of the Medical Group and delivers orthopedic care as part of GSHCS’s comprehensive services (surgical, diagnostic imaging, rehabilitation, and related support). GSHCS operates a Level 3 Trauma emergency department, urgent care, and multiple ancillary services (imaging, lab, physical/occupational/speech therapy, rehab, home health, etc.). For more specific orthopedic services, locations, or to book an appointment, visit gshealth.org or contact the Hermiston headquarters.
Clinic Type
Orthopedic Surgery
Address
1122 W Elm Ave, Hermiston, OR 97838
Phone
541.289.7075
support@dnvhealthcare.zendesk.com
Opening Hours
Monday-Friday: 8:00 a.m. to 5:00 p.m.
Emergency Care
If this is a medical emergency please call 911
Services Offered
Technology & Equipment
Insurance & Payment
—
Online Bill Pay, Secure Single or Recurring Payments, Paying for Care
Languages Spoken
FAQs
Request an Appointment
If this is a medical emergency please call 911. Fields marked with an * are required. I acknowledge that by filling out this online request that I give GSMG up to 48 hours to respond during normal business hours. When GSMG responds they may request more information such as; insurance information, and social security number.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Good Shepherd Medical Center - Hermiston, OR): Not stated (review contains negative sentiment) (Not stated)
- Dentillo (Good Shepherd Orthopedics, Hermiston): 3.0/5 (16 Google patient reviews)
- WebMD (Dr. James Whittum): 2.0/5 average (31 ratings (4 written reviews shown))
- U.S. News (Good Shepherd Health Care System-Hermiston, Orthopedic Surgeons): 3/5 patient rating (47 reviews)
- Birdeye (Good Shepherd Medical Group: Emergency Room): 2.6/5 (18 reviews (Google))
- U.S. News (Dr. Richard A. Carpenter at Good Shepherd Health Care System-Hermiston): 3/5 patient experience rating (47 reviews total (U.S. News))
Patients praise
- Some doctors/hospital metrics show mid-range patient experience (e.g., U.S. News 3/5)
- U.S. News patient experience framework suggests aggregated metrics across categories based on multiple reviews
- The hospital-stats page describes some positive areas in patient ratings (help when requested, doctors/nurses communicate/respond quickly)
- Good Shepherd Orthopedics’ own site claims staff are “extremely caring” and “treat you as family” (self-description, not reviews)
Common complaints
- Low ratings and negative experiences reported for orthopedics/hospital-affiliated providers (e.g., WebMD average 2.0/5 for Dr. Whittum)
- Negative reviews mention arrogant/unconcerned demeanor and indifference to pain (Healthgrades review snippet)
- Emergency Room reviews are very negative (2.6/5) with complaints about long waits, poor response time, and pain minimized/lack of care
- Some reviews on hospital stats describe customer service issues, including dishonesty and long waits
"“His demeanor came across as arrogant and uncaring, and he appeared indifferent to my pain, concerns and overall wellbeing.” (review for Dr. Petersen)"
— Healthgrades – Good Shepherd Medical Center (Hermiston)"“If you want to feel like they don’t care… or you enjoy having your pain minimized this is the place for you!”"
— Birdeye – Good Shepherd Medical Group: Emergency Room (Hermiston)"“Mr. Whittum… and thinks he knows everything!”"
— WebMD – Dr. James Whittum overview/reviewsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Hermiston hospital holds free seminar on hip, knee replacement | East Oregonian — Mar 13, 2026
- Good Shepherd Health Care System to Host Free Seminar on Hip and Knee Joint Replacement - Northeast Oregon Now — Mar 13, 2026
- Good Shepherd Health Care System brings on physiatrist | East Oregonian — Sep 2, 2025
- Hermiston hospital holds free seminar on hip, knee replacement | Hermiston Herald — Mar 13, 2026
- Good Shepherd Health Care System brings on physiatrist | Hermiston Herald — Sep 2, 2025
Information sourced from the clinic's website as of July 11, 2026.
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