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About

Summary: Central Ohio Primary Care (COPC) is a physician-owned primary care organization based in Westerville, Ohio, serving Columbus and Central Ohio. It is the largest physician-owned primary care group in the U.S., with more than 350 internists, family physicians, pediatricians, and specialists and about 449 employees. COPC emphasizes a patient- and team-first care model and operates a wide range of primary and specialty care, including family medicine, internal medicine, pediatrics, and other related services. They have multiple locations in Central Ohio and offer various job opportunities across clinics and support roles. If you’re specifically seeking a Hilliard-area family medicine or primary care provider under COPC, they likely offer a Hilliard or nearby location given their extensive Columbus area presence.

Clinic Type

Family Medicine

Address

Hilliard, Ohio (Hilliard Primary Care Clinic, COPC)

Phone

Call (614) 326-4646 or click to request an appointment.

Email

portalsupport@copcp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • primary care
  • family medicine
  • after-hours care
  • comprehensive primary care
  • routine wellness exams
  • chronic disease management
  • independent referrals to specialists

Team

  • Jack Schirmer — MD
  • Colleen Grainger — CNP
  • Stephanie Cheng — DO
  • Adam Rush — MD
  • Alison Emmons — FNP-C
  • Paul Saridakis — MD
  • Brad Efaw — MD
  • Mariam Benjamin — MD
  • Joseph Dusseau — MD
  • Austin Meek — MD
  • Kristen Landry — MD
  • Leah Heinlen — MD
  • Tishana Lange — MD
  • Kimberly Hicks — CNP
  • Nicholas Watkins — MD
  • Michael Miller — MD
  • James Hoover — MD
  • Catherine Waterfield — MD
  • Timothy Rowland — MD
  • Cara Daufeldt — MSN APRN FNP-C
  • Bailey Stolly — CNP
  • Steven Dusseau — DO
  • Joshua Jones — MD

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.6 stars (78 reviews)

Patients praise

  • Highly regarded, trusted, and long-standing physicians and nurse practitioners
  • Comprehensive and quality medical care for all ages (children to adults)
  • Convenient access to same-day appointments and after-hours care
  • Comfortable, patient-centered, and compassionate care environment

Common complaints

  • Poor customer service from administrative staff (rude, unhelpful, difficult to reach via phone)
  • Difficulties with appointment scheduling and billing processes
  • Frustration regarding perceived profit-driven policies, such as strict no-show or prior authorization protocols

"Dr. Waterfield is amazing, I love her and her support staff/nurses are all wonderful. But, Tammy, her office appointment scheduler, is one of the rudest, unhelpful, and argumentative receptionists I have ever had the displeasure of speaking with."

Birdeye review

"Hilliard neighbors strongly endorse Hilliard Family Medicine as a trusted hub for primary care. Reviewers describe top notch doctors, convenient hours, and a well-run practice."

Nextdoor review summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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