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About

COPC (Central Ohio Primary Care) is a large, physician-owned primary care network serving Columbus and Central Ohio, with over 350 providers across internists, family physicians, pediatricians, and specialists. Headquartered in Westerville, COPC emphasizes a patient- and team-centered healthcare model and offers preventive care, diagnosis, chronic condition management, and treatment across multiple specialties. They have a variety of roles and locations, including family practice and pediatrics, with services spanning internal medicine, pediatrics, radiology, labs, imaging, and related primary care services. For Hilliard, COPC likely provides family medicine and primary care options through its affiliated practices; check COPC’s Hilliard locations or providers list for a Hilliard-based family physician or family medicine doctor.

Clinic Type

Primary Care

Address

Hilliard, Ohio (central Ohio)

Phone

+16143264646

Email

portalsupport@copcp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • Family medicine
  • Preventive care
  • Chronic disease management
  • Same-day appointments
  • After-hours care

Team

  • Jack Schirmer, MD — Primary Care Doctor

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.6 out of 5 stars (78 reviews)
  • CMS/OurHealthNetwork: 82.5 out of 100 (MIPS Quality Score) (222 scored providers (practice-wide))

Patients praise

  • Strong patient appreciation for specific individual physicians and nurses
  • Long-term confidence from patients who have attended the practice since it opened
  • Described as a reliable, community-focused, and supportive option for family medicine
  • Appreciated for convenient access for residents in Hilliard, Dublin, and surrounding areas

Common complaints

  • Difficulties with scheduling appointments and reaching staff by phone
  • Dissatisfaction with administrative and billing staff demeanor
  • Frustration with perceived rigid corporate policies, such as no-show restrictions
  • Complaints regarding insurance and billing transparency

"Dr. Efaw is a FANTASTIC doctor and I don't want to leave, but if I can't even schedule an appointment I can't trust this office for my healthcare."

LocalityBiz Review

"Dr. Waterfield is amazing, I love her and her support staff/nurses are all wonderful. But, Tammy, her office appointment scheduler, is one of the rudest, unhelpful, and argumentative receptionists I have ever had the displeasure of speaking with."

Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Hilliard, OH·Primary Care

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Mount Carmel Health System is a nonprofit, Columbus-based health system founded in 1886 and part of Trinity Health. It provides comprehensive care across central Ohio, including cardiovascular, orthopedics, women’s health, maternity services, and weight-loss surgery, with multiple facilities in the Columbus area (e.g., Mount Carmel Hilliard is one of its community sites). Key details: - Headquarters: Columbus, Ohio - Revenue: ~$2.6B; Employees: ~2,276 - Services: Hospitals and outpatient care (cardiology, orthopedics, women’s health, maternity, etc.) - Contact: main line 614-234-6000 - Address examples near Columbus: Mount Carmel HQ at 3100 Easton Square Place, Columbus, OH 43219; other Columbus-area locations include Broad Street facilities - Parent/affiliations: Part of Trinity Health network If you’re specifically looking for Mount Carmel Medical Group in Hilliard (Britton Parkway), note that Mount Carmel operates multiple campuses in the Columbus area, including Hilliard locations, and the Hilliard site would be part of the Mount Carmel network under Mount Carmel Health System. For precise address, hours, and services at Britton Parkway Hilliard, please provide or confirm exact street details or visit Mount Carmel’s site for the Hilliard clinics.

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