Primary Care Hilliard | Ohio State Medical Center
Primary Care • Hilliard, OH
Clinic Type
Primary Care
Address
3617 Heritage Club Drive, Hilliard, OH 43026
Phone
614-685-2805
webmaster@osumc.edu
Opening Hours
Monday–Friday 7:00 a.m.–5:00 p.m.; Saturday Closed; Sunday Closed
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours today?
7 a.m. - 5 p.m.
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Internal Medicine and Pediatrics Hilliard): 3.9 out of 5 stars (18 reviews)
- Vitals (Practice level): 4.2 out of 5 stars (Not explicitly stated (practice level))
Patients praise
- Physicians described as compassionate and professional
- High patient satisfaction scores for individual doctors (e.g., specific MD ratings)
- Positive feedback for pediatric care staff and endocrinology team support
Common complaints
- Concerns regarding billing and insurance processing issues
- Reports of long wait times even with scheduled appointments
- Difficulty communicating with staff or receiving requested callbacks
- Perceived lack of compassion or responsiveness from some medical providers
- Scheduling errors and unexpected appointment cancellations
"The endocrinology staff has always gone that extra step when dealing with insurance issues getting prescriptions out in a timely manner. Dr Kenol is a no nonsense medical professional that shows compassion for her patients."
— Birdeye user review"This is the worst GI clinic I have been a patient at. The medical practitioners are very rude and will rush you out the door without addressing any concerns you have about treatment."
— Birdeye user review"Very poor patient care. No communication from the front desk when wait times go from an estimated 10-15 minutes to over 90 minutes, even with an appointment."
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Primary Care Hilliard | Ohio State Medical Center — Apr 3, 2026
- Hilliard Primary Care Doctor | Family Medicine | COPC — Feb 7, 2026
- Kimberly Hicks, CNP - Central Ohio Primary Care — Aug 7, 2025
- Community Primary Care - Ohio State University Physicians — Feb 2, 2026
- Ohio State Integrative Health The Well Hilliard — Sep 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Hilliard
COPC (Central Ohio Primary Care) is a large, physician-owned primary care network serving Columbus and Central Ohio, with over 350 providers across internists, family physicians, pediatricians, and specialists. Headquartered in Westerville, COPC emphasizes a patient- and team-centered healthcare model and offers preventive care, diagnosis, chronic condition management, and treatment across multiple specialties. They have a variety of roles and locations, including family practice and pediatrics, with services spanning internal medicine, pediatrics, radiology, labs, imaging, and related primary care services. For Hilliard, COPC likely provides family medicine and primary care options through its affiliated practices; check COPC’s Hilliard locations or providers list for a Hilliard-based family physician or family medicine doctor.
Mount Carmel Health System is a nonprofit, Columbus-based health system founded in 1886 and part of Trinity Health. It provides comprehensive care across central Ohio, including cardiovascular, orthopedics, women’s health, maternity services, and weight-loss surgery, with multiple facilities in the Columbus area (e.g., Mount Carmel Hilliard is one of its community sites). Key details: - Headquarters: Columbus, Ohio - Revenue: ~$2.6B; Employees: ~2,276 - Services: Hospitals and outpatient care (cardiology, orthopedics, women’s health, maternity, etc.) - Contact: main line 614-234-6000 - Address examples near Columbus: Mount Carmel HQ at 3100 Easton Square Place, Columbus, OH 43219; other Columbus-area locations include Broad Street facilities - Parent/affiliations: Part of Trinity Health network If you’re specifically looking for Mount Carmel Medical Group in Hilliard (Britton Parkway), note that Mount Carmel operates multiple campuses in the Columbus area, including Hilliard locations, and the Hilliard site would be part of the Mount Carmel network under Mount Carmel Health System. For precise address, hours, and services at Britton Parkway Hilliard, please provide or confirm exact street details or visit Mount Carmel’s site for the Hilliard clinics.
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