Physical Therapy at Kaiser Permanente Hilo Clinic
Physical Therapy • Hilo, HI
Clinic Type
Physical Therapy
Address
1292 Waianuenue Ave, Hilo, HI 96720
Phone
1-833-833-3333
directoryupdate-hi@kp.org
Opening Hours
Monday through Friday, 8 a.m. to 5 p.m.
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What are the hours of operation?
Monday through Friday, 8 a.m. to 5 p.m.
How can I contact for appointments or cancellations?
Appointments/information/24-hour cancellations; toll-free phone number 1-833-833-3333
What are the provider directory contact details for Medicare members?
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, call Member Services at 1-800-805-2739, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy within three business days. You may specify one-time vs permanent hard copy requests.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- doctor.webmd.com (Kaiser Permanente Hilo Clinic): 1 rating with 1 review (rating value not shown in snippet) (1 review)
- Top Rated Local: 72.05 Rating Score™ (plus external review averages shown: 4.9 / 3.2 / 3)
Patients praise
- Clinic staff and clinicians described as skilled, friendly, professional, and caring
- Some patients report being heard/listened to and feeling informed during care
- Website business listings mention convenience and friendly staff (though not PT-specific)
Common complaints
- Concerns about access/availability and staffing (e.g., difficulty getting appointments; not enough employees; urgent care/PA availability)
- Reported declines in quality/availability of care after a particular doctor retired
- Complaints involving physical therapy billing/referral payment disputes for outside PT services
"“There has been a steady decline in the quality and availability of care at this facility.”"
— doctor.webmd.com – Kaiser Permanente Hilo Clinic in Hilo, HI (review snippet)"“If I could give zero stars… but the one star is here for… my PT… I never like going to the doctor and this experience only made me trust them less.”"
— bbb.org – Kaiser Permanente-Hawaii BBB profile (review snippet)"“I am wondering if anyone else is having a problem with Kaiser refusing to pay for the PT that Hilo Kaiser referred to Life Care Center.”"
— punaweb.org forum thread – “Kaiser Refusing Payment to Life Care PT”Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] HMO Provider Directory (PDF) - Kaiser Permanente — Jun 15, 2026
- Pahoa, Hilo, Volcano Physical Therapy - Kaiser Permanente — Apr 20, 2026
- Union says Kaiser staff in Hawaiʻi, California may strike amid ... — Jan 16, 2026
- Physical Therapy - Pelvic Floor at Pure Fit LLC - Kaiser Permanente — Jul 9, 2026
- Over 200 Kaiser workers in Hawaii announce notice to strike — Jan 16, 2026
Information sourced from the clinic's website as of July 11, 2026.
More physical therapy clinics in Hilo
Big Island Physical Therapy (Pakolea, LLC) is a small medical practice based in Hilo, Hawaii, focusing on movement and strength to address the root cause of issues. They provide physical therapy services, exercise programs, and home exercise plans to support recovery. The company operates as a self-owned practice with a team of 3 employees and is led by Lead Physical Therapist Sam Amsbaugh. Contact: (808) 935-5255 or (808) 961-9044. Headquartered at 194 Kilauea Ave, Hilo, HI.
Hawaii Physical Therapy & Chiropractic Clinic Inc is a private medical practice based in Hilo, Hawaii, offering physical therapy and chiropractic services. The company operates three offices in Hilo (all at 261 Waianuenue Ave) and reports annual revenue around $27.8 million. Key details: SIC/NAICS codes 80/804 and 62/621; active status; small workforce (4 employees listed). Website: hiptchiro.com. Contact numbers include (808) 961-5663 and (877) 227-3133. Online presence shows moderate monthly visits with low engagement (roughly 599 monthly visits, bounce rate ~0.4%, 1.4 pages/visit).
Comparing your options?
See other physical therapy clinics in Hilo, or search the full directory by insurance, ratings, and more.