Hilo Urgent Care Center
Urgent Care • Hilo, HI
Clinic Type
Urgent Care
Address
670 Kekuanaoa St, Hilo, HI 96720
Phone
808-969-3051
directoryupdate-hi@kp.org
Opening Hours
Monday through Friday, 9 a.m. to 7 p.m.; Saturday and Sunday, 8:30 a.m. to 4:30 p.m.
Emergency Care
Emergency is not available
Services Offered
Insurance & Payment
Your regular office co-payment will be collected at the time of service. If, upon review, your medical need is considered not urgent, then you will be sent a bill for the full cost of care, including prescriptions.
Co-pay at time of service, Medicaid QUEST, HMO, insurance billed (where applicable)
Languages Spoken
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FAQs
What are the hours for Hilo Urgent Care Center?
Monday through Friday, 9 a.m. to 7 p.m.; Saturday and Sunday, 8:30 a.m. to 4:30 p.m.
Social Media
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.0/5.0 (65 reviews)
- uscompanies.net: Not specified (varied) (6 reviews)
Patients praise
- Efficient check-in processes
- Clinically effective medical care from some doctors and providers
- Good alternative to the emergency room for certain conditions
- Friendly staff noted in some experiences
Common complaints
- Rude or condescending behavior by nurses and physicians
- Professionalism concerns regarding billing policies and prescription handling
- Invasive reception procedures regarding privacy
- Small, uncomfortable waiting areas
"Hilo Urgent Care were always efficiently quite quick in checking you in & getting you into their clinic. Their staff are very friendly as well."
— Hilo Kea'au Urgent Care Website"The doctor was fantastic but the rest was a disaster. The receptionist asked me why I was there in full hearing of a tiny waiting room and expected me to answer aloud."
— uscompanies.net user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Hilo hospital expansion on target for 2027 completion | Honolulu Star-Advertiser — Nov 26, 2025
- Expansion of Hilo Benioff Medical Center making progress; clinic building to open in June : Big Island Now — Mar 29, 2026
- Hilo hospital pauses cardiac rehabilitation program to accommodate overflow patients : Big Island Now — Feb 26, 2026
- Estimated cost of Keaau health center climbs to $90M | Honolulu Star-Advertiser — Mar 7, 2026
- New building opens at East Hawaii Health Clinics in Hilo - Hawaii Tribune-Herald — Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Hilo
The page describes Puna Community Medical Center, a part of East Hawaii Health Clinic system based in Pahoa, Hawaii. It highlights that the East Hawaii Health Clinic provides primary and urgent care across multiple specialties (cardiology, radiology, neurology, urology, vascular surgery, women’s health, OB/GYN, audiology, dermatology, cancer center, plastic surgery, etc.). Key details: - Headquarters: Pahoa, Hawaii - Addresses (HQ and another Pahoa location) - Contact numbers: 808-965-2313, 808-932-3880, 808-930-6001 - Categories: healthcare, primary care, radiology, cardiology, urgent care - NAICS/SIC: 62 / 80, 621 / 801 - Workforce: small clinic (6 employees reported) - Related to East Hawaii Health Clinic network with two offices in Hawaii Relevance to “East Hawaii Health Clinics – 1285 Urgent Care Hilo”: - The page lists Puna Community Medical Center locations in Pahoa, not Hilo, and does not show an Urgent Care facility in Hilo or an address at 1285. It indicates urgent care capabilities within the East Hawaii Health Clinic system but at Puna Community Medical Center in Pahoa rather than Hilo. If you’re seeking urgent care in Hilo specifically (1285), this page suggests the East Hawaii Health Clinic operates in Hawaii but does not confirm a Hilo-1285 Urgent Care location. Consider checking the East Hawaii Health Clinic site for a Hilo urgent care address or contact numbers.
Hilo Urgent Care, LLC is a private urgent care provider based in Hilo, Hawaii, offering walk-in urgent care services without appointments. They treat illnesses, injuries, provide physical exams, auto accident injury care, and sports injury care. The clinics emphasize avoiding the ER and operate four offices in Hilo, HI, with a local focus and walk-in access. Contact options include multiple Hawaii phone numbers, and their services are geared toward immediate medical care for non-emergency conditions.
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See other urgent care clinics in Hilo, or search the full directory by insurance, ratings, and more.

