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Clinic Type

Urgent Care

Address

670 Kekuanaoa St, Hilo, HI 96720

Phone

808-969-3051

Email

directoryupdate-hi@kp.org

Opening Hours

Monday through Friday, 9 a.m. to 7 p.m.; Saturday and Sunday, 8:30 a.m. to 4:30 p.m.

Emergency Care

Emergency is not available

Services Offered

  • Urgent Care
  • Emergency is not available
  • After Hours Care is not available
  • Pharmacy is not available
  • Affiliated Urgent Care Facility
  • Contracted urgent care center

Insurance & Payment

  • Medicaid (QUEST)
  • Senior Advantage
  • HMO

Your regular office co-payment will be collected at the time of service. If, upon review, your medical need is considered not urgent, then you will be sent a bill for the full cost of care, including prescriptions.

Co-pay at time of service, Medicaid QUEST, HMO, insurance billed (where applicable)

Languages Spoken

FAQs

What are the hours for Hilo Urgent Care Center?

Monday through Friday, 9 a.m. to 7 p.m.; Saturday and Sunday, 8:30 a.m. to 4:30 p.m.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.0/5.0 (65 reviews)
  • uscompanies.net: Not specified (varied) (6 reviews)

Patients praise

  • Efficient check-in processes
  • Clinically effective medical care from some doctors and providers
  • Good alternative to the emergency room for certain conditions
  • Friendly staff noted in some experiences

Common complaints

  • Rude or condescending behavior by nurses and physicians
  • Professionalism concerns regarding billing policies and prescription handling
  • Invasive reception procedures regarding privacy
  • Small, uncomfortable waiting areas

"Hilo Urgent Care were always efficiently quite quick in checking you in & getting you into their clinic. Their staff are very friendly as well."

Hilo Kea'au Urgent Care Website

"The doctor was fantastic but the rest was a disaster. The receptionist asked me why I was there in full hearing of a tiny waiting room and expected me to answer aloud."

uscompanies.net user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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VerifiedOnline booking
Hilo, HI·Urgent Care

Hilo Urgent Care, LLC is a private urgent care provider based in Hilo, Hawaii, offering walk-in urgent care services without appointments. They treat illnesses, injuries, provide physical exams, auto accident injury care, and sports injury care. The clinics emphasize avoiding the ER and operate four offices in Hilo, HI, with a local focus and walk-in access. Contact options include multiple Hawaii phone numbers, and their services are geared toward immediate medical care for non-emergency conditions.

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