Walk-In Care (Urgent Care) - Holyoke Health
Urgent Care • Holyoke, MA • Since 1893 • 2 (Chicopee and Springfield) locations
About
Summary tailored to your query: Walk-In Care (Urgent Care) at Holyoke Health / Holyoke Medical Center - Holyoke Medical Center is a nonprofit, full-service community and regional hospital in Holyoke, MA, founded in 1893, with 198 beds and a broader care system including VNA, River Valley Counseling Center, and Western Mass Physician Associates. - The hospital serves the Greater Holyoke area and parts of Hampshire and Hampden Counties, including Holyoke, Chicopee, South Hadley, Granby, Easthampton, Southampton, West Springfield, and Belchertown. - Location and contact: 575 Beech Street, Holyoke, MA 01040 (HQ); main phone 413-534-2752. - Services relevant to urgent care: while the page highlights general hospital services and a broad care system, specific “Walk-In Care / Urgent Care” details (such as hours, on-site walk-in clinic availability, and wait times) are not explicitly provided in the extracted content. The hospital is positioned as a community hospital offering comprehensive healthcare services, which typically includes urgent care options, but you may need to contact the hospital or visit their site for exact urgent care hours and walk-in availability. - Quick actions: To confirm urgent care availability, hours, and whether they offer a dedicated walk-in clinic, consider calling the main number or checking the Holyoke Health / Holyoke Medical Center site for urgent care-specific information. If you want, I can try locating the precise urgent care hours or a direct walk-in care page for Holyoke Health.
Clinic Type
Urgent Care
Address
1962 Memorial Dr., Chicopee, MA 01020; 2150 Main Street, Springfield, MA 01104
Phone
413-535-4995 (Chicopee walk-in); 413-535-4945 (Springfield walk-in)
bloodbank_donor@holyokehealth.com
Opening Hours
Walk-In Care in Chicopee: Monday-Friday 7 a.m.–5 p.m.; Saturday 9 a.m.–3 p.m. (hours may vary); Springfield location: Monday-Friday 7 a.m.–5 p.m. (hours may vary)
Emergency Care
Not the emergency department; emergency guidelines are provided on the page
Services Offered
Insurance & Payment
The following insurance plans are NOT accepted at HMC Walk-In Care: HNE Be Healthy, Mass General Brigham, and Tufts Health Together.
Languages Spoken
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FAQs
Who can use the walk-in clinic?
Patients do not need to be part of the Holyoke Medical Group to seek care at the walk-in clinic.
What about PCP referrals for HMO plans?
If you have an HMO plan, your services must be authorized by your Primary Care Provider (PCP).
Who can use the walk-in care clinic?
Walk-in care is available to patients not required to be part of Holyoke Medical Center's physician group.
Do I need PCP authorization for HMO plans?
If you have an HMO plan, services must be authorized by your Primary Care Provider (PCP). Contact them before visiting.
What insurance plans are not accepted?
HNE Be Healthy, Mass General Brigham, and Tufts Health Together are not accepted.
What are the hours for the Chicopee location?
Monday–Friday 7 a.m.–5 p.m.; Saturday 9 a.m.–3 p.m. (hours may vary).
What are the hours for the Springfield location?
Monday–Friday 7 a.m.–5 p.m. (hours may vary).
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals: 3.7/5 (N/A)
- HelpConnectUsa: 3.9/5 (441)
- Expected Healthcare: 2.9/5 (33)
Patients praise
- Comprehensive services available on-site (pharmacy, lab, etc.)
- Some specific care providers are described as excellent/helpful
- Convenience of walk-in availability
Common complaints
- Difficulty reaching staff via phone
- Long wait times and administrative delays
- Poor customer service/unprofessional staff attitudes
- Frustration with appointment scheduling and referral processes
"These people don’t take health serious. Was approved for therapy 8 months ago and have not been seen by anyone... The workers are lazy and seem like they don’t want to be there."
— LocalityBiz reviews"Customer service is a joke. I was on hold for like 10 mins. a doctor office and that is unacceptable and rude."
— Yelp reviewsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 24, 2025
- Orthopedic Center - Holyoke Health — Sep 24, 2025
- Holyoke Medical Center Expands Services in Springfield - Health Care News — Oct 27, 2025
- Holyoke Medical Center expands services in Springfield - WWLP — Oct 24, 2025
- Holyoke Medical Center expands offerings at its Springfield clinic — Oct 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
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Walk-In Center at Holyoke Health Center (HH C) - Type: Federally Qualified Community Health Center and nonprofit serving Holyoke, MA, and surrounding communities. - Services: Primary medical, dental, behavioral health, and integrated oral health; includes on-site 340B pharmacy. Special programs for asthma, diabetes, HIV, and other chronic conditions. - Access: Historically offers low-cost, affordable care; supports English and Spanish speakers; walk-in access through the broader health center model (not a standalone walk-in clinic detailed in highlights). - Coverage: Serves approximately 24,000+ patients annually with comprehensive care at Holyoke HQ and three US locations. - Contact: HQ at 230 Maple Street, Holyoke, MA 01040; phone 413-420-2222. - Background: Founded in 1970; nonprofit, private ownership; part of a broader community health network with a focus on affordable, quality health care and community-based programs.
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