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About

Hawaii Pacific Health is a nonprofit health care network serving Hawaii and the Pacific region. It provides both in-person and telehealth primary care via its hospitals, clinics, and physicians. The organization operates across 7 U.S. offices (primarily in Honolulu and Lihue) with a focus on accessible primary care, telehealth, and video appointments. Headquarters: Honolulu, HI. Founded 2001. Phone options available for scheduling and appointments. If you’re specifically seeking primary care in Honaunau, Hawaii, you may want to contact HPH directly to verify the closest primary care location and provider availability.

Clinic Type

Family Medicine

Address

55 Merchant St, Honolulu, Hawaii 96813, US

Phone

808-643-4DOC (4362)

Email

SCM.Contracts@hawaiipacifichealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available via Virtual Urgent Care and MyChart scheduling (Video or In-person)

Emergency Care

Emergency services available at Hawaii Pacific Health centers

Services Offered

  • Primary care
  • Family medicine
  • Internal medicine
  • Preventive care
  • Chronic disease management
  • Care coordination
  • referrals to specialists

Insurance & Payment

  • HMSA
  • HCHA – AFL Health & Welfare Trust Fund
  • HWMG - TPA for self-funded members
  • MDX Hawaii – TPA for Aetna, Cigna, Desert Mutual, Humana Medicare Advantage (PPO & HMO), and United Healthcare (PPO Plans)
  • MultiPlan, Inc.
  • Pacific Administrators, Inc. - TPA for Hawaii Laborers’ Health and Welfare Trust Fund
  • UHA Health Insurance
  • Hawaii Medical Assurance Association (HMAA)

No additional notes provided

Insurance, Self-pay

Languages Spoken

  • English

FAQs

What is a PCP and why should I have one?

Your primary care physician (PCP) keeps you healthy by scheduling regular checkups, coordinating your care with specialists and serving as your go-to resource for all your health care needs.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (Hawai'i Pacific Health - Honolulu 2 listing): Not specified (27 reviews shown) (27 reviews)
  • LocalityBiz (Hawai'i Pacific Health - Lihue listing): Not specified (star ratings referenced in snippets)

Patients praise

  • Some reviewers report good care and caring/professional staff
  • Some reviewers praise specific doctors and bedside manner

Common complaints

  • Reports of communication problems
  • Reports of administrative/experience issues (e.g., unwanted calls/letters, glitches)
  • Some negative experiences include concerns about diagnosis or professionalism

""Security was super tight... Hawaii Pacific Health maintains great communication. There are innumerable glitches.""

Yelp snippet for Hawai'i Pacific Health (Honolulu 2 listing)

""Can’t say enough about Dr. Elliott and staff. They took excellent care of my husband. Caring professional. Highly recommend!""

LocalityBiz review excerpt

""Overall, highly disappointed.""

LocalityBiz review excerpt (negative experience)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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