Behavioral Health Services Administration | About Department of ...
Behavioral Health • Honolulu, HI • Since 1851
About
Summary: The Hawaiʻi State Department of Health (DOH) is a government agency focused on promoting lifelong health and wellness in Hawaiʻi. Headquartered in Honolulu, it has a statewide presence with thousands of professionals (over 2,800 mentioned across the state, plus earlier note of 203 employees) dedicated to public health, disease and injury prevention, environmental health, and health care access. Founded in 1851, the department operates as a government agency under Government Administration, with headquarters in Honolulu and multiple offices in Hawaiʻi. Its activities include health promotion, emergency preparedness, health policy, and public health programs. For Behavioral Health Services specifically, the DOH encompasses behavioral health within its broader public health and health services mission, including prevention, mental health care, and wellness initiatives. Contact: 808-586-4400. Website: health.hawaii.gov.
Clinic Type
Behavioral Health
Address
1250 Punchbowl St., Honolulu, Hawaii 96813, US
Phone
808-586-4686?
doh.nondiscrimination@doh.hawaii.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Glassdoor: General negative sentiment regarding administrative support and client communication reported on third-party employer/workplace review sites (67 reviews (note: these appear to be primarily workplace/employee reviews for Hawaii Behavioral Health, a private entity, rather than direct patient service reviews for the government administration))
Patients praise
- Generally positive perceptions of interactions with clinical staff (e.g., professionalism and appropriateness of care)
- Appreciation for the availability of mental health services for uninsured or underinsured adults
- Ongoing efforts by the department to collect consumer feedback via formal annual satisfaction surveys
Common complaints
- Concerns regarding lack of clear communication from the department regarding changes to care delivery
- Dissatisfaction with difficulty accessing specific services and managing symptoms
- Frustration with limited provider availability, particularly in rural or neighbor island areas
- Reported experiences of feeling unheard or needing to file formal grievances to resolve service issues
"Some patients and staff say the department never offered a clear explanation as to why their care was outsourced to the mainland."
— Honolulu Civil Beat"The pattern found for all four years remains the same that consumers were more satisfied with service provision than with the outcomes of services. They rated most positively those factors related to their interaction with clinicians... but indicated less satisfaction with domains that relate directly to their lives (i.e., Outcomes, Functioning, and Social Connectedness)."
— 2013 Hawaiʻi Annual Adult Community Consumer Satisfaction Survey ReportSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- News Release – Hawai’i State Hospital Decompression Efforts allow for Additional Civil Commitments — Jun 15, 2026
- HAWAI‘I STATE HOSPITAL DECOMPRESSION EFFORTS ALLOW FOR ADDITIONAL CIVIL COMMITMENTS — Jun 17, 2026
- News Release – DOH Recognizes Mental Health Month: Supporting Mental Wellness from Keiki to Kūpuna — Apr 30, 2026
- HAWAIʻI SELECTED FOR BEHAVIORAL HEALTH CLINIC MEDICAID DEMONSTRATION PROGRAM — Jun 4, 2026
- News Release – Hawaiʻi Selected for Behavioral Health Clinic Medicaid Demonstration Program — Jun 3, 2026
Information sourced from the clinic's website as of July 11, 2026.
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Summary: The Queen’s Health Systems is a nonprofit, Hawaii-based hospital and health system founded in 1859 and headquartered in Honolulu. It provides inpatient and psychiatric care as part of its broad healthcare services, with a focus on compassionate, family- and community-oriented care. The system operates 4 offices in the United States (primarily in Honolulu) and employs about 1,462 people. For behavioral health needs in Honolulu, The Queen’s Health Systems offers psychiatric services in inpatient and related settings, within a larger nonprofit hospital framework. Contact: 1-808-691-1000.
Hawaii Behavioral Health (HBH) is a private mental health care organization based in Honolulu, Hawaii, with 8 U.S. offices including its headquarters at 1330 Ala Moana Blvd, Honolulu. They provide comprehensive community-based mental health services for children, adolescents, and families across Hawaii, aiming to enhance community well-being. Key details: - Industry: Mental Health Care; Type: Privately Held - Headquarters: Honolulu, HI; Active status - Services: Community-based educational, social, and behavioral health services for youth and families - Employees: ~73; Annual revenue: ~$10.2M - Contact: contact@hibh.org, oahu@hibh.org; Main phone options: (808) 585-1424, (808) 585-0379, (808) 934-8318, (808) 935-7949 - Addresses (selected locations in Hawaii include Honolulu HQ and others on the islands of Hilo, Lihue, Wailuku, Waimea, etc.) - Aliases: Hawaii Behavioral Health; Health Services Hawaii 808 Inc. - LinkedIn: linkedin.com/company/hawaiibehavioralhealth If you’re seeking HBH specifically in Honolulu, their HQ at Ala Moana Blvd is the primary hub, with additional offices across Hawaii for community-based services.
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