Primary Care Centers - The Queen's Health Systems
Primary Care • Honolulu, HI • Since 1859
About
Summary: The Queen’s Health Systems is a nonprofit, Honolulu-based healthcare provider with a long history (founded 1859). It operates in the Hospitals and Health Care industry, offering comprehensive psychiatric care and general medical services across inpatient and outpatient settings. Headquartered at 1301 Punchbowl Street, Honolulu, HI 96813, it employs about 1,462 people and reports annual revenue over $500 million. The organization operates primarily in the United States, with a focus on the Hawaii region, and serves as a major local health system under the Queen’s branding (e.g., Queen’s Medical Center). For primary care inquiries, contact the main line at 1-808-691-1000. The official site is queens.org.
Clinic Type
Primary Care
Address
91-6390 Kapolei Parkway, Ewa Beach, Hawaii 96706
Phone
808-881-4745
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Opening Hours
Monday – Friday, 8am – 5pm
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are included in primary care?
- Annual check-ups and preventive health screenings - Chronic condition management - Pediatric services - Referrals to Queen’s specialists - Treatment for minor injuries and illnesses - Virtual, walk-in and same-day appointments - Wellness and health education classes - Women’s health services - Dental health (pediatric and adult) - Occupational and physical therapy - Immunizations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Queen's Health Care Centers - Kahala): 2.9 out of 5 stars (20 reviews)
- Yelp (Queen's Health Care Centers): 1.5 out of 5 stars (36 reviews)
- Yelp: 3.3 out of 5 stars (455 reviews (The Queen's Medical Center))
- Birdeye: 3.0 out of 5 stars (54 reviews (Emergency Room))
Patients praise
- Courteous and professional individual staff and doctors
- Quality of medical care received
- Convenient location for many residents
- Clean and updated facilities
Common complaints
- Difficulty reaching staff or scheduling by phone
- Long wait times for appointments and in clinics
- Concerns regarding follow-up and referrals
- Mixed feedback on bedside manner and professionalism of specific staff
"It is not perfect as it is hard to get a live person when I call, but they do return calls and appointments are easily made."
— Birdeye review"Casually told me they can no longer refill my crucial prescription. Just left a voicemail basically saying I'm in my own!"
— LocalityBiz review"The staff from start to finish were courteous, professional, kind and explained everything to make my surgery a breeze. Highly recommend!"
— Birdeye reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Queen’s and Hawaii Health Systems Join Forces to Expand Health Care Access on Hawaiʻi Island – The Queen′s Health Systems — Dec 3, 2025
- The Queen’s Health Systems in the midst of several expansion projects to improve access to care - Hawaii Business Magazine — Jan 2, 2026
- Queen’s Island Urgent Care offers weekend, after-hours medical options for Hawaii residents - HI Now — Mar 18, 2026
- Queens Medical Center Receives Grant for Patient Care & Community Services - Archynewsy — May 1, 2026
- Hawaii Health Systems, Queen’s partnership to expand care in Kona | Honolulu Star-Advertiser — Dec 4, 2025
Information sourced from the clinic's website as of July 11, 2026.
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