UnityPoint Health - Eyerly Ball - Indianola
Mental Health • Indianola, IA
About
UnityPoint Health – Eyerly Ball Community Mental Health Services is a Des Moines-based nonprofit offering comprehensive mental health care, including outpatient and residential treatment, community-based services, care coordination, crisis services, and an access center. Services include individual, couple, and group counseling, psychiatric assessments, medication management, and substance abuse treatment. The organization employs about 41 staff and operates two offices in the Des Moines area. If you’re seeking mental health services in or near Indianola, this network is theunitypoint-affiliated provider detailed here, but note the listed locations are in Des Moines, IA. For Indianola-specific options, you may want to contact the provided phone numbers or check UnityPoint Health–Eyerly Ball’s site for any satellite or nearby referrals. Key contact: billing@eyerlyball.org; phones: (515) 729-5455, (515) 205-9213, 855-581-8111, 515-241-0982.
Clinic Type
Mental Health
Address
1007 South Jefferson Way Indianola, IA 50125
Phone
515-552-7404
billing@eyerlyball.org
Opening Hours
Sunday: Closed; Monday: 9:00 AM – 4:30 PM; Tuesday: 8:00 AM – 4:30 PM; Wednesday: 8:00 AM – 4:30 PM; Thursday: 9:00 AM – 4:30 PM; Friday: Closed; Saturday: Closed
Emergency Care
After Hours Mental Health Crisis Line: (515) 205-9213
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Hours & Directions
Weekend hours available by appointment only. - Sunday: Closed - Saturday: Closed - Friday: Closed - Thursday: 9:00 AM - 4:30 PM - Wednesday: 8:00 AM - 4:30 PM - Tuesday: 8:00 AM - 4:30 PM - Monday: 9:00 AM - 4:30 PM
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Google My Business (as referenced by source): 1/5 (3 (reported via Google My Business context))
- ABA Navigator: 3.0/5 (8)
- Recovery.com: 2.0/5 (4 (reported on Recovery.com))
Patients praise
- some positive experiences with individual therapists
- occasional reports of friendly service from specific staff members
Common complaints
- poor communication from staff
- difficulties with billing and insurance processing
- long wait times for appointments and medication management
- disorganization and unprofessionalism reported by patients
- perceived lack of care or empathy from some providers
"Staff were extremely rude when my family member was having a crisis. Would not recommend for pediatrics AT ALL. Was told it was a six week wait for med management and have waited 11 weeks and they just keep saying we’re on the list but no follow up."
— ABA Navigator review"I am not even supposed to be charged for my therapy sessions... yet they have billed me personally for every session I have had going back 8 years now."
— LocalityBiz review"We called to try and get established with them as a mental health provider... Wasted a week with these people during a very rough time."
— Google My Business review (referenced via external site)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Vehicle crashes into Indianola healthcare clinic — May 5, 2026
- UnityPoint Health – Eyerly Ball – Behavioral Health Access Center | ABA Therapy Provider — Jan 28, 2026
- Vehicle crashes into UnityPoint clinic in central Iowa — May 5, 2026
- UnityPoint Health behavioral center receives $1M gift to launch first endowment - Becker’s Behavioral Health — Jan 20, 2026
- UnityPoint Health–Eyerly Ball Receives Historic $1 Million Gift to Advance Mental Health Care in Central Iowa - Midwest Medical Edition — Jan 19, 2026
Information sourced from the clinic's website as of July 11, 2026.
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